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About the Role

The Concierge is the initial point of contact for potential residents, families, vendors, and the community, either in person or via phone. This role is responsible for ensuring all guests have a pleasant first experience with the community, maintaining professionalism and politeness. The Concierge serves visitors by greeting, welcoming, and directing them appropriately, notifying team members of visitor arrival, and maintaining security and telecommunications systems.

Responsibilities

Maintains a professional personal presentation
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Answers the phone within 3 rings; determines the nature of the call to either relay information or route the call as appropriate
Takes detailed messages with name, date, time, and return phone number
Ensures team members receive their phone messages promptly
Maintains knowledge of who is available to receive an inquiry or host a tour
Maintains security by following procedures, monitoring log books to include visitor sign-in and sign-out
Maintains a safe and clean reception, lobby, and Welcome Room areas by complying with procedures, rules, and regulations
Receives and sorts mail for the Leadership Team
Maintains yearly transportation book for resident’s doctor appointments as necessary
Communicates with Driver at least 24 hours in advance regarding resident appointment dates and times
Reports all accidents and incidents as soon as possible to your supervisor, no matter how minor
Maintains the confidentiality of residents’ personal care information
Honors the residents’ personal and property rights
Must be in company uniform and resident-ready at all times

Requirements

Knowledge of computers and relevant software applications, including Microsoft Office and Outlook
Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources, and outside contacts
Able to make independent decisions
Must be able to communicate in a warm, friendly, and caring manner
Must possess a passion to work with and around senior citizens
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
Able to sit 75% of the day
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situations
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey messages, instructions, and information to residents and team members
Occasionally lift/carry up to 50 pounds
Work in all areas of the community
Subject to reactions from dust, disinfectants, and cleaning chemicals and may be exposed to infectious waste, diseases, and other conditions
Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures
Requirements for personal protective equipment include infection control kit, rubber gloves, and non-slip shoes
Subject to infectious diseases, substances, and odors
Follow Safety Policy & Procedure

Skills

Microsoft Office
Outlook
Effective communication
Independent decision-making
Warm, friendly, and caring communication
Passion for working with senior citizens
Administrative procedures
Clerical procedures
Customer service principles
Customer service practices

Location

Sage Park Austin

Work Type

Full Time
Monday-Friday 8am-4pm
Set Schedule

Experience Level

Two (2) years’ Concierge/Front Desk Receptionist experience in a customer service-oriented industry

Education Level

High School Diploma or GED

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with matching
Tuition reimbursement
On-Demand Pay

About the Company

A GREAT CAREER starts with a GREAT COMPANY!
Our associates answer a calling to serve seniors and their families every day.
We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.
We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
Faith Driven and Mission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.