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About the Role
The Global Client Managing Partner (GCMP) brings ideas and smart solutions to clients, helping them transform their business by understanding WPP Production’s full breadth of services. This role is a hunter and team builder who drives client business, grows WPP Production’s opportunities and revenue, and builds and grows client relationships.
Responsibilities
- Drive agency revenue growth by identifying new opportunities and hunting for organic new business growth.
- Lead opportunities to drive/extend global client business and partnership.
- Lead new business pitches, working alongside growth and cross-functional teams.
- Build client business development plans, comms and contact strategies.
- Identify specific opportunities and actions needed.
- Focus on cross-selling capabilities and services to extend offerings to clients.
- Monitor and communicate POV on current marketing and industry issues.
- Leverage strong knowledge of the client’s business, strategic direction and competitive landscape.
- Demonstrate a good understanding of the sectors within which clients operate.
- Understand client challenges and present potential opportunities to WPP Production’s global production teams and WPP Production.io.
- Establish and grow Exec level client relationships.
- Serve as a trusted advisor to clients on WPP Production’s Global capabilities.
- Provide guidance and counsel to Exec level clients to help them achieve growth.
- Oversee overall client engagement and relationship health.
- Monitor client satisfaction metrics and associated performance measures.
- Address negative feedback directly with clients and implement corrective action plans.
- Ensure in-depth understanding of contractual obligations and commercial arrangements.
- Provide regular strategic insights to clients focused on high-level strategy within WPP Production’s areas of expertise.
- Partner with Client Operations Director to drive account governance.
- Know WPP Production inside and out, identifying the right people to engage.
- Take ownership of opportunities driving the business.
- Gain a high level of trust and respect among department heads.
- Effectively navigate teams when there are conflicting priorities.
- Develop and maintain WPP interagency and OpCo relationships with a focus on media partnerships and data.
- Work with WPP Production Global ExCo and WPP Production Marketing Team to tell the story of WPP Production.
- Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclusion.
- Focus on learning, development and growth.
- Contribute to WPP Production Worldwide culture by exhibiting ownership, professionalism, passion and leading by example.
- Inspire the wider portfolio team to deliver their best.
- Empower the team to take ownership and find solutions.
- Support the team by removing barriers to success.
- Hire and retain the best talent in partnership with GCL and BD.
- Understand how data can change content creation approaches and elevate client conversations.
- Have an active interest in sustainability and help drive change within WPP Production and with clients.
- Plan and oversee a robust induction for new team members.
- Accountable for P&L budgets and forecasting.
- Achieve the agreed contribution margin.
- Provide strong oversight of SOW, construction of fees, pricing, account reviews and profitability analysis.
- Utilize knowledge of profit levers to drive profitability across the account portfolio.
Requirements
- Demonstrable experience in senior client services roles within a production, marketing, digital, creative, or consultancy environment.
- Responsibility for building and growing key client relationships.
- Expert Exec client relationship skills in a multi-stakeholder environment with matrix reporting.
- Strong growth mindset with motivation to meet specific financial targets.
- Demonstrated ability to grow revenue through organic growth, strategic growth, and new business.
- Strong business and financial acumen.
- Ability to write clear, cohesive, and focused client communications.
- Ability to write strategic presentations with strong storytelling skills.
- Ability to mentor BDs and Sr ADs to develop client communication skills.
- Ability to build partnerships across disciplines, networks, and teams.
- Authentically passionate about great work, teams, and business.
- Curiosity and insatiable need for continual learning.
- Alignment to WPP values.
Skills
- Client relationship management
- Business development
- Strategic planning
- Cross-selling
- Market analysis
- Client engagement
- Team leadership
- Collaboration
- Financial management
- Storytelling
- Presentation skills
- Data utilization
- Sustainability initiatives
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Senior
About the Company
- WPP Production is the unified global production company that brings together all of WPP's content producers, studios, and craft experts into one connected organization.
- We combine world-class human craft with next-generation technology to originate, design, and deliver multi-channel content systems at scale.
- We are built for borderless collaboration and powered by deep craft expertise, serving as the production engine for today's always-on, AI-driven marketing world.
- WPP is the trusted growth partner for the world’s leading brands, uniting media intelligence, data solutions, creativity, production, enterprise solutions, and strategic counsel.
- We are powered by exceptional talent and our agentic marketing platform, WPP Open, to help clients navigate change, capture opportunity, and deliver transformational growth.
Equal Opportunity
- WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.