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About the Role
W London is seeking a Human Resources Administrator / General Manager Assistant to bring energy and an unapologetically original approach to their team. This role is central to maintaining accurate records, supporting HR functions, and ensuring smooth operations within the vibrant Soho location.
Responsibilities
- Maintain accurate record keeping for all payroll reporting.
- Assist HRM with all payroll processing and alignment for audit purposes.
- Serve as the key contact for all talent queries.
- Attend meetings with the General Manager and take accurate notes.
- Work on projects and assignments such as reporting, tracking, and data analysis as issued by the General Manager.
- Track, schedule, and champion all training across the hotel.
- Monitor compliance and training completion.
- Monitor and champion recruitment pipelines.
- Process all pre-hire checks and documentation, including contracting and onboarding paperwork.
- Represent W London at careers fairs and events.
- Monitor job requisitions, hiring policies, and HR scorecard goals.
- Keep communication open, friendly, and authentic.
- Help leaders navigate performance, development, and policies.
- Support investigations, accident reviews, and wellbeing initiatives.
- Act as a safe space for talent to discuss concerns.
- Manage all leavers, exit interviews, offboarding, transfers, and referencing.
- Embrace the W culture.
- Maintain accurate and confidential employee records.
- Assist with compliance across GDPR, right-to-work, and HR policies.
- Support safety training and communicate property rules.
- Work with external partners on claims and reporting.
Requirements
- Must have the right to work and live in the UK.
- Documented evidence of eligibility will be required as part of the recruitment process.
Skills
- Payroll processing
- Record keeping
- Data analysis
- Reporting
- Tracking
- Meeting attendance
- Note-taking
- Training coordination
- Compliance monitoring
- Recruitment pipeline management
- Pre-hire checks
- Onboarding
- Employee relations support
- Investigation support
- Wellbeing initiative support
- Offboarding
- Referencing
- GDPR compliance
- Right-to-work compliance
- HR policy adherence
- Safety training support
- External partner liaison
Location
- Soho, London
Work Type
- Full-time
Experience Level
- Administrator
- Assistant
Benefits
- Complimentary meals
- Monthly service charge
- Learning and development opportunities
- Apprenticeship programs
- 20 days holiday (pro rata) excluding public holidays
- Enhanced holiday benefits based on length of service
- Refer a friend scheme (£250)
- Company pension scheme
- Recognition and celebration events
- High street discounts
- Monthly associate events
- Long service recognition
- Global Marriott stay discount
- Health Assured & Wisdom App (24/7 confidential support)
- 20% food and beverage discount
- 30% spa discount
About the Company
- W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. In joining W Hotels, you join a portfolio of brands with Marriott International.
Equal Opportunity
- W Hotels are an equal opportunity employer.
- We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.