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About the Role

The SF HOME Case Manager provides supportive and case management services for a caseload of 18-22 homeless and low-income families to help them obtain and maintain permanent housing and stability. Services include housing search, crisis intervention, collaboration with community services, and referrals for housing and job security. The role involves conducting community home visits and field visits.

Responsibilities

• Caseload portfolio assignment up to 18-22 clients
• Provide case management services including a minimum of two in-person contacts per month, one being a home-based contact
• Offer services such as housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy
• Provide ongoing support services by developing and monitoring individualized case plans with appropriate goals, objectives, and timelines
• Offer practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact
• Act as a positive support liaison between landlords and program participants to ensure housing stability
• Maintain continuity of services by coordinating new and existing outside service providers
• Assist families to access appropriate resources and take appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare
• Maintain an open relationship with relevant family service providers involved with aftercare families
• Participate in related programs, organizations, and community meetings as assigned
• Maintain accurate, current, and complete client files and complete all required data collection forms and reports
• Maintain appropriate records for monthly reports
• Perform computer data entry into CARES, One System, and Launch Pad
• Participate in staff meetings, client peer reviews, in-services, and other training as required
• Work in collaboration with other team members and the Program Director in the design and implementation of program operations and policies
• Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews
• Responsible for accurate and timely submission of case records
• Serve on a quarterly case record review committee for Performance and Quality Improvement
• Serve on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting

Requirements

• BA degree and one year of experience preferred or AA degree and three years related experience
• Previous experience locating and maintaining affordable family housing
• Experience working with families in crisis
• Must be able to read and write English
• Must be able to drive and have access to a reliable vehicle to be used for home visits (mileage and cell phone stipend paid by agency)
• Fingerprints required
• Proof of COVID-19 Vaccination required
• If driving a car is required, must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

Skills

• Strong coordination skills
• Knowledge of community resources for families transitioning from homelessness
• Strong knowledge of substance abuse and mental health issues and treatment models
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems
• Functional knowledge of Microsoft Office Products
• Ability to speak Spanish or Cantonese preferred
• Knowledge of mandatory reporting requirements for people working with children
• Knowledge of issues facing homeless families
• Ability to communicate clearly in both verbal and written forms
• Ability to prioritize tasks with strong organizational skills
• Ability to design systems and processes to track data and monitor progress
• Achievement oriented
• Teamwork and cooperation
• Client-centered
• Organizational awareness
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations

Location

• Onsite

Work Type

• Onsite 5 days a week

Experience Level

• One year of experience preferred
• Three years related experience

Education Level

• BA degree
• AA degree

Salary/Compensations

• $31.47-$32.42

Benefits

• Mileage and cell phone stipend paid by agency

About the Company

• Catholic Charities SF HOME provides homeless and low-income families with ongoing monthly rental subsidies accompanied by intensive services in order to rapidly transition homeless families into housing and to prevent low-income families from becoming homeless.

Equal Opportunity

• CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.