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About the Role

As the Applications 3rd Line Team Lead, you will be a pivotal leader and adaptable technical expert who embraces modern tooling and AI to drive operational excellence, ensuring the high availability, performance, and security of Kaplan Professional UK’s critical web application and database estate across multi cloud environments. You will lead, mentor, and empower a team of 3rd Line Application Engineers, driving operational excellence, continuous improvement, and effective incident, problem, and change management in line with ITIL standards.

Responsibilities

Lead, mentor, and empower a team of 3rd Line Application Engineers.
Drive operational excellence, continuous improvement, and effective incident, problem, and change management in line with ITIL standards.
Ensure the high availability, performance, and security of critical web application and database estate across multi cloud environments.

Requirements

Highly motivated and tenacious individual with a passion for technology and a commitment to service excellence.
Strong, methodical problem-solving skills.
Capacity to make informed choices.
Desire to lead, mentor, and build a dedicated team.
Forward-thinking, eager to explore how AI can augment traditional technical skills.
Self-driven attitude required to excel in a hybrid environment.
Strong sense of systems thinking.
Ability to understand how multi-cloud environments interconnect.
Ability to orchestrate solutions rather than just manually troubleshooting symptoms.
Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check.
Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

Skills

Modern tooling
AI
ITIL standards
Systems thinking
Multi-cloud environments

Location

London

Work Type

Full Time
Permanent
Hybrid

Experience Level

Team Lead

Salary/Compensations

£62,000

Benefits

Competitive salary
Transparent pay structures
Hybrid/home working where possible
Paths for career progression
28 days annual leave + option to purchase more
Season ticket loan
Cycle to work scheme
Big discounts on Kaplan courses for you and your family
Private medical insurance
Income protection insurance
Life insurance
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

About the Company

Kaplan is a provider of world-leading professional assessments.
In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021.
This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds.
We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.
As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Equal Opportunity

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.
Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.