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About the Role

Assist with store operations and support the store manager in achieving strategic goals. Assume accountability for sales, service, profitability, and loss prevention. Foster a creative environment that inspires the Urban Outfitters customer, provide feedback for employee development, and build community relationships reflecting Urban culture. Uphold the "Peers Teaching Peers" philosophy.

Responsibilities

• Oversee a large team.
• Recruit, train, and develop managers to increase business productivity.
• Assist with the development of Department Managers for future business growth.
• Manage performance development aspects, including appraisals, individual development plans, coaching, counseling, and disciplinary actions.
• Uphold Company standards and act as a positive role model.
• Ensure Department Managers conduct productive daily and department meetings.
• Model the way for the store team and inspire a shared vision.
• Assist and participate with the roll-out of new training and operational initiatives.
• Coach management to take initiative as leaders, oversee customer service, and set daily goals to create a positive store environment.
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time management.
• Achieve Company-average mystery shop results by guiding the team to uphold customer service standards.
• In the absence of the Store Manager, conduct walkthroughs with Visual Merchandising Manager and Department Managers with constructive feedback and obtainable goals.
• Guide the team to perform all store-level operational procedures accurately and in a timely fashion.
• Achieve store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices.
• Participate in a functional shipment processing system to ensure merchandise is placed promptly and the sales floor is fully stocked.
• Facilitate communication between management and the creative team to enhance the store environment and execute merchandising projects.
• Coach others to understand and interpret current fashion trends in local markets to generate creative solutions.
• Ensure floor sets are well organized, scheduled appropriately, cleanly executed, and completed timely.
• Assist Store Manager to maximize store sales through analytical and creative management of merchandise.
• Exhibit a sound understanding of the store’s profitability and guide team members to utilize Company reports to react to trends and drive business.
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences.
• Manage stock levels appropriately by understanding relevant reports and market trends.
• Demonstrate entrepreneurial skills to achieve and exceed store targets.

Requirements

• Experience in a management role working in a fast-paced, high-volume fashion retail environment.
• Uphold excellent VIBE and a service-oriented culture.
• Ability to positively impact statistical results in sales, payroll, and stock loss.
• Proven record of developing talented individuals at Department Manager level.
• Demonstrate the ability to identify problems and implement creative solutions.
• An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market.

Skills

• Excellent communication skills in both written and verbal form.
• Excellent organizational skills.
• Ability to plan, organize, and execute projects by priority.
• Knowledge of fashion trends.
• Analytical and creative management skills.
• Understanding of store profitability.
• Knowledge of customer profile and external influences.

Location

• Unit 2007 8 Ariel Way White City Westfield, London, W127GE United Kingdom

Work Type

• Full-time

Experience Level

• Management experience in a fast-paced, high-volume fashion retail environment
• Proven record of developing talented individuals at Department Manager level

Benefits

• ‘Life Leave’ - one day a year to take time off for significant life events, in addition to annual leave entitlement.
• Employee Assistance program for mental, physical, and financial health support.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Up to 40% employee discount at all URBN Brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• Structured support within the business alongside continued learning and development.

About the Company

• Urban Outfitters is committed to fostering creativity and inspiring its customers.

Equal Opportunity

• URBN is an Equal Opportunities Employer committed to diversity and inclusion.
• Provides equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
• Employment decisions are based on merit, job requirements, and business needs.