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About the Role

This role involves screening Administrative Monetary Penalty Notices (AMPs), scheduling screenings, and making decisions based on Municipal By-laws. The position also handles enforcement service requests and complaints, dispatches personnel, and maintains records.

Responsibilities

• Reviews, assesses, provides information, and resolves issues regarding alleged by-law infractions.
• Schedules, documents, and notifies defendants of screenings and hearings.
• Conducts screenings of by-law violations in-person, by phone, or via administrative review.
• Provides written notice of decisions to defendants.
• Conducts seizure of accessible parking permits for misuse, alteration, or fraudulent use.
• Responds to inquiries, providing written and verbal clarification of by-law regulations, administrative processes, and related legislation.
• Dispatches Provincial Offences Officers for enforcement requests and complaints.
• Liaises with the Ministry of Attorney General Defaulted Fines and Control Centre.
• Liaises with Service Ontario Accessible Parking Permit Services.
• Accesses computer files to determine infraction status and directs the public to appropriate options.
• Documents information for processing parking and other by-law infractions in parking software.
• Processes and mails Notices regarding penalties associated with AMPs.
• Acts as Clerk for hearings as required.
• Dispatches meter maintenance technicians to check parking meter status.
• Receives defective sign reports and initiates repairs.
• Maintains service area records and ensures compliance with the Records Retention By-law.
• Receives and distributes incoming payments and correspondence.
• Investigates cheques with insufficient funds and oversees the application of additional fees.
• Operates standard office equipment, including computer and dispatch communication equipment.
• Performs related duties as assigned.

Requirements

• Completion of a two-year Diploma in a legal or court administration program or equivalent.
• One year of previous experience providing services in a court system, legal environment, or parking enforcement setting with direct public contact.
• Ability to use Microsoft Office Suite of software applications.
• Criminal Record Check required.

Skills

• Mediation and/or conflict resolution (asset)
• Knowledge of by-laws, particularly parking enforcement, Provincial Offences Act, Highway Traffic Act, and Municipal Act (asset)
• Confidence in resolving customer/client issues
• Proficiency in Microsoft Office Suite

Location

• Hybrid

Work Type

• Full-Time Temporary (up to 1 year)
• Full-time

Experience Level

• 1 year experience

Education Level

• Two-year Diploma in Legal or Court Administration

Salary/Compensations

• $50,934 - $71,616

About the Company

• Service Area: Housing and Community Growth
• Division: Municipal Compliance