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About the Role
Santander is seeking a Customer Experience Advisor to join their Retail Banking team in Lewisham. This role is crucial in driving a customer-centric transformation within a technology-driven organization, offering opportunities for growth and making a significant impact.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Requirements
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- Right to work in the UK
Skills
- Customer service
- Communication
- Teamwork
- Flexibility
- Adaptability
Location
- Lewisham, United Kingdom
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £28,800.00
Benefits
- £500 flexible benefit allowance
- Discretionary performance-related bonus of 8% of salary
- 25 days’ holiday plus bank holidays (increases to 26 days after 5 years)
- Option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments)
- 8% of salary into pension (up to 12.5% if employee contributes)
- Company-funded death-in-service benefit
- Income protection insurance
- Option to take advantage of discounted rates for additional life assurance and critical illness cover
- Share plans
- Staff versions of products (Edge Current Accounts, Credit Cards) with no fees
- Access to deals and discounts in Santander products and services
- Wellbeing partners across 4 pillars (physical, mental, social, financial)
- Access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
- Enhanced family leave
- Childcare options
- Tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities
About the Company
- Santander is evolving from a global, high-impact brand into a technology-driven organisation.
- Their mission is to contribute to help more people and businesses prosper.
- Retail & Commercial Banking is a global business integrating all retail and commercial banking activities to better serve customers, improve efficiency and drive value creation.
Equal Opportunity
- Santander is proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
- Committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.