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About the Role

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products to satisfy client families, maximize budgeted profit plans, and maintain a positive employee relations atmosphere.

Responsibilities

• Oversees accounting functions including accounts receivable, accounts payable, cash receipt controls, petty cash, reconciliations, cash advance checks, same day check requests, bank deposits, cash disbursement audits, and capital expenditure authorizations.
• Manages operational activities such as ordering supplies, inventory counts, processing merchandise orders, and controlling storage inventory.
• Oversees processing of installation funeral-related orders and orders to grounds and maintenance departments.
• Supports location management to ensure timely completion of contracts and work orders with proper documentation.
• Schedules incoming orders and drivers for the ambulate service.
• Completes various funeral/cemetery reports and files accurately.
• Supports Sales as necessary, requiring an understanding of JD Powers.
• Assures compliance with all Company policies and procedures, including Sarbanes Oxley (SOX) audit, Dignity University (DU) training, Interment Verification Training (IVT) audits, and Day Sales Outstanding’s (DSO).
• Assists in preparing and/or overseeing all funeral/cemetery-related forms.
• Reviews time cards and administers corporate payroll policies and procedures.
• Administers local Human Resources (HR) processes, including new hire paperwork, pre-need sales license verification, and maintaining employee files.
• Ensures new associates receive new hire orientation.
• Pulls monthly reports and creates stack ranking reports for key performance indicators.
• Maintains vehicle records and licenses.
• Processes expense reports.
• Updates General Price Lists (GPLs).
• Manages all Alarm Systems.
• Assists with funeral services and Making Everlasting Memories (MEMs) as needed.
• Coordinates daily activities with the business unit and other departments.
• Trains associates in the proper administration of policies and procedures.
• Services customers by interacting with families in a professional and compassionate manner.
• Maintains and updates customer records.
• Updates company website with current obituaries and ensures obituaries are placed in newspapers.
• Provides a collaborative, productive workplace environment for associate growth and development.
• Behaves in a supportive way to enrich the work environment.
• Uses customer feedback to improve location administration and strengthen individual associate performance.
• Performs other duties as assigned.

Requirements

• High school diploma, GED or completion of a diploma-training program at a college or technical school.
• Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required.
• Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required.
• Excellent communication skills both orally and in writing.
• High level of compassion, integrity, and confidentiality.
• Problem solving skills.
• Ability to multi-task and set priorities.
• Detail oriented.
• Must be flexible and able to function in a fast-paced environment.
• Professional Dress is required when in contact with families.
• Sitting continuously for many hours per day, up to 6 hours per day.
• Climbing stairs to access buildings frequently.
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
• Working beyond “standard” hours as the need arises.

Skills

• MS Office
• e-mail
• internet
• basic office equipment
• Bookkeeping
• General office accounting
• Accounts Payable
• Communication skills
• Compassion
• Integrity
• Confidentiality
• Problem solving
• Multi-tasking
• Prioritization
• Detail oriented
• Flexibility
• Fast-paced environment adaptability

Location

• US-NY - Port Dickinson

Work Type

• Full-time

Experience Level

• 2 years experience

Education Level

• High school diploma or GED

Salary/Compensations

• $21-25 an hour

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

About the Company

• Our associates celebrate lives. We celebrate our associates.