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About the Role

This role within the iRT software solutions team will lead pre-sales and post-sales customer implementation activities, including assessing customer workflows, defining connectivity requirements, and driving the technical implementation framework. iRT is a growing product in the Oncology Therapy Guidance segment, addressing a critical customer need. This position involves close collaboration with customers and internal teams to ensure a seamless experience and high customer satisfaction.

Responsibilities

Work directly with customers to understand and document site-specific workflows, data flows, system connectivity, and implementation requirements for iRT.
Translate customer requirements into implementation inputs, workflow configuration needs, and setup documentation.
Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during customer onboarding and implementation activities.
Partner with internal teams to communicate recurring customer pain points and propose practical solutions.
Help strengthen the overall customer success model by improving how workflow and connectivity needs are gathered, documented, and delivered.
Provide subject matter expertise on iRT related interoperability, workflow configurations, and IT interfaces.
Develop processes and tools to automate critical integration tasks and augment human expertise, enabling predictable, repeatable, and scalable implementations.
Support customization requests from customers with hands-on coding and develop frameworks to execute customizations without triggering major design changes.
Ensure a robust framework is in place to support installation of updates and upgrades based on subscription offerings and perpetual service contracts.
Provide hands-on implementation coding leadership as needed to support service teams with installations and troubleshooting.
Ensure workflow documentation, configuration inputs, and connection-related activities are completed accurately and in line with applicable quality requirements.
Support testing, issue resolution, validation support activities, and go-live readiness along with the service team for configured workflows and established connections.
Identify and report any quality or compliance concerns and take immediate corrective action as required.

Requirements

Experienced Engineer with STEM Majors.
Experience supporting workflow implementation, customer onboarding, installation, or technical deployment activities.
Understanding of implementation lifecycle activities including requirements gathering, setup, testing, issue resolution, and deployment support.
Working knowledge of JSON, XML, web services, SQL, relational databases.
Expertise with interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, Rest APIs, system to system connectivity etc.
Understanding of interface setup, data mapping, and connection troubleshooting.
Understanding of software deployment, environment setup, and configuration management concepts.
Strong communication skills and customer project management experience.
Ability to travel up to 25% internationally.

Skills

JSON
XML
Web services
SQL
Relational databases
DICOM/DICOM-RT
IHE-RO
HL7
Rest APIs
System to system connectivity
Interface setup
Data mapping
Connection troubleshooting
Software deployment
Environment setup
Configuration management
Customer project management
Java
ObjectScript
Cloud technologies
InterSystems platforms

Location

Europe

Work Type

Hybrid

Experience Level

Experienced

Education Level

STEM Majors
Master’s degree in STEM Majors preferred

About the Company

iRT is a rapidly growing product in the Oncology Therapy Guidance segment, addressing a critical customer need.