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About the Role
As a Front of House Leader, you will act as an in-shop champion, coaching and mentoring your team while maintaining high standards. You will balance hands-on operational tasks, such as coffee preparation, with administrative responsibilities like managing figures and spreadsheets to ensure team and customer satisfaction.
Responsibilities
- Coach and mentor team members
- Maintain high shop standards
- Drive team performance
- Protect shop profit
- Ensure customer satisfaction
- Operate coffee machines
- Manage shop figures and spreadsheets
Requirements
- Demonstrate kindness, honesty, and generosity
- Bring genuine warmth and an authentic personality
- Possess a passion for exceptional customer service
- Lead with purpose and high energy
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Operational management
- Financial awareness
Location
- 111 Westminster Bridge Road, London SE1 7HR GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Experience leading teams, driving performance, and protecting profit
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts starting between 3-5am after training
Benefits
- 28 days annual leave
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP access
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and 5 free barista-made drinks daily)
- Loyalty awards for long service
- Regular rewards and recognition
- Marketplace discounts on shopping, travel, fitness, and tech
- Flexible working hours
- Free shoes for shifts
- Fully funded professional qualifications and apprenticeships
- Internal transfer opportunities
About the Company
- Maker of food and organic coffee with over 750 shops in 20+ countries
- Committed to growth and internal promotion
- Operates The Pret Foundation to tackle homelessness and reduce food waste
Equal Opportunity
- Everyone is welcome at Pret
- Encourages applications from underrepresented groups including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community
- Provides adjustments and support during the recruitment process