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About the Role
Join our friendly, enthusiastic, and guest-focused teams as a Team Leader. We offer enjoyable job roles with a huge amount of variety day to day, and we can teach you all you need to know, even if your previous experience isn't in hotels.
Responsibilities
- Provide a warm ‘Atlas welcome’ to guests and new employees.
- Ensure Team Members are in the right place at the right time.
- Take coaching and development of your team seriously.
- Be a nurturing and cool-headed guide for Team Members.
- Support the Hotel Operations Manager in achieving Atlas’ purpose of creating a rewarding place to work and a great experience for our guests.
- Drive continuous improvement across the hotel.
Requirements
- Previous experience of leading a team in a customer service environment is preferred.
- Ability to work 40 hours across 5 days per week.
Skills
- Customer service
- Team leadership
- Coaching
- Mentoring
- Guidance
- Problem-solving under pressure
Location
- Holiday Inn Express London Greenwich
Work Type
- Full-time
Experience Level
- Team leadership experience preferred
Salary/Compensations
- £14.95 per hour
Benefits
- Hotel rooms across 59 hotels at £25 per night
- 50% off food and drink at hotels
- Worldwide substantial employee discount at 6,600+ IHG Hotels
- Bonus cash payment every year from 2 years' of service
- Holiday allowance which increases with length of service
- Up to 45% discount for Friends & Family
- Monthly cash rewards through reward and recognition platform
- HSF Health Plan (money off dental/optical appointments and other health costs)
- Access to HSF Perkbox (deals and discounts from big brands)
- Online GP service
- Free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme
- Employee referral programme (£250 for every referred person)
- Employee of the Quarter programmes
- Prestigious annual awards ceremony
- Rota for the next 4 weeks
- Free/discounted food when on shift
About the Company
- Atlas Hotels operates hotels including Holiday Inn Express, Hampton by Hilton and Holiday Inn.
- Atlas Hotels are Disability Confident Committed.
Equal Opportunity
- Atlas Hotels are Disability Confident Committed, with a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
- We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.
- If you would like to offer feedback on the application process please use the above email.