Customer Success Manager at No Isolation | Mid Sussex, England, GBR | Rezi

Customer Success Manager at No Isolation

Customer Success Manager

No Isolation · Mid Sussex, England, GBR

5 days ago

Customer Success Manager

No Isolation · Mid Sussex, England, GBR

5 days ago
Resume preview

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Partner with educators, schools, councils, and public authorities to tackle school absence. Implement AV1 to help absent students stay connected to learning and belonging, supporting their return to the classroom.

Responsibilities

  • Build trusted partnerships with local authorities, schools, and multi-academy trusts, advising on tackling school absence and achieving long-term success with AV1.
  • Lead customer onboarding and implementation projects, defining success measures and ensuring customers realize the full value of AV1.
  • Become the go-to expert on AV1, advising on best practice, change management, and maximizing adoption and impact.
  • Work closely with Account Managers to engage education leaders, identify opportunities for AV1 expansion, and support strategic customer conversations.
  • Bring credibility, insight, and empathy to interactions, helping educators create lasting impact and strengthening AV1's reach across the UK.

Requirements

  • Senior practitioner in schools, APs, or similar settings.
  • Qualified teacher educated to a degree level.
  • Strong understanding of UK education, especially in SEND or Alternative Provision sector.
  • Belief that every child deserves access to learning and belonging.
  • Experience working with (or alongside) LAs, MATs, or specialist schools.
  • Ability to build trusted relationships with ease; charismatic, credible, and reliable.
  • Confident in presenting and engaging groups.
  • Strategic thinking, problem-solving skills, and a proactive 'can-do' approach.
  • Experience using technology to drive change in education.

Skills

  • Customer Success Management
  • Education Technology
  • Relationship Building
  • Project Management
  • Change Management
  • Strategic Planning
  • Problem Solving
  • Presentation Skills

Location

  • Remote
  • London, England, UK
  • South East of England, UK

Work Type

  • Remote
  • Full-time

Experience Level

  • Senior Practitioner
  • Experienced Educator

Education Level

  • Degree Level

Benefits

  • Bonus scheme
  • 27 days' annual leave plus bank holidays
  • Enhanced parental benefits
  • Mobile and broadband reimbursement
  • Option to enroll into a salary sacrifice pension scheme
  • Regular company socials
  • Annual trip away
  • Free-flowing coffee and tea in the office

About the Company

  • A 65-person EdTech scale-up operating across Europe.
  • Mission to help educators bring learning and belonging for every child.
  • AV1 robot deployed across 19 countries with 5,000+ units, supporting schools to improve attendance, belonging, and continuity of learning for children who cannot be physically present.
  • Purpose-led culture deeply committed to the mission.
  • High standards and supportive team environment.