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Responsibilities
- Resolve production issues quickly and engage additional resources when needed to restore service.
- Prioritise issues effectively based on business impact and urgency.
- Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
- Support and maintain both Production and UAT environments.
- Communicate clearly and professionally with users onsite and remotely.
- Document system components, processes, and future enhancements.
- Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
- Provide clear updates on outages and incidents to the business.
- Support regulatory and reporting requirements.
- Identify operational risks and help close any gaps.
- Ensure team members receive required training.