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Responsibilities

• Resolve production issues quickly and engage additional resources when needed to restore service.
• Prioritise issues effectively based on business impact and urgency.
• Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
• Support and maintain both Production and UAT environments.
• Communicate clearly and professionally with users onsite and remotely.
• Document system components, processes, and future enhancements.
• Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
• Provide clear updates on outages and incidents to the business.
• Support regulatory and reporting requirements.
• Identify operational risks and help close any gaps.
• Ensure team members receive required training.