Senior Application Support at Cantor Fitzgerald/BGC | England, GB | Rezi

Senior Application Support at Cantor Fitzgerald/BGC

Senior Application Support

Cantor Fitzgerald/BGC · England, GB

1 months ago

Senior Application Support

Cantor Fitzgerald/BGC · England, GB

2 months ago
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Responsibilities

  • Resolve production issues quickly and engage additional resources when needed to restore service.
  • Prioritise issues effectively based on business impact and urgency.
  • Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
  • Support and maintain both Production and UAT environments.
  • Communicate clearly and professionally with users onsite and remotely.
  • Document system components, processes, and future enhancements.
  • Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
  • Provide clear updates on outages and incidents to the business.
  • Support regulatory and reporting requirements.
  • Identify operational risks and help close any gaps.
  • Ensure team members receive required training.