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About the Role

Greet and direct members, guests, and staff, manage front door control, and assist with member requests and inquiries about gym operations and policies. This role also involves performing various administrative duties as directed by management.

Responsibilities

• Enthusiastically greet each member and guest promptly using the proper greeting for the time of day.
• Provide security and control to the front door and retail area.
• Check each member into the gym using proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify management.
• Register all guests into the gym using proper registration procedures.
• Direct guests and appointments to the appropriate team member promptly and professionally.
• Answer phone by the third ring in a professional and courteous manner.
• Address caller's requests and/or take appropriate messages.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear the proper uniform attire with nametag.
• Distribute keys, towels, and other materials as needed.
• Reserve time/make appointments for special classes or other activities.
• Process retail and concession sales.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to Company standards.
• Perform gym walk-throughs as designated in the walk-through log.
• Follow proper opening and closing procedures.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of gym incidents requiring incident reports.
• Work scheduled shifts and adhere to company attendance policies.
• Perform other reasonable work assignments as directed, including light cleaning and picking up weights.

Requirements

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally, and in writing required.
• Understanding of basic accounting principles required.
• Understanding of basic cash processing procedures required.
• Functional computer skills required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time.
• Uphold Gold's Gym Vision, Mission, Values and code of conduct.
• Comply with all Gold's Gym policies and procedures.

Skills

• Customer service
• Communication (verbal, non-verbal, written)
• Basic accounting principles
• Cash processing
• Computer skills
• Multi-tasking

Education Level

• High school diploma or equivalent