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About the Role

The Medical Support team is central to Eucalyptus and its brands, focusing on providing exceptional patient care and supporting prescribers and team members. This role involves efficiently triaging medical inquiries, offering personalized medical advice, and responding to incidents within service level agreements.

Responsibilities

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided
• Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation
• Responding to medical incidents within agreed SLAs
• Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences
• Proactively engaging with patients throughout their treatment journey
• Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time
• Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams

Requirements

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting
• Passion for online and primary care
• Tech-savvy - confident in navigating digital applications for clinical practice
• Experienced decision maker - able to make timely and accurate referral decisions based on clinical expertise
• Clear communicator - communicating with patients, health professionals and team members comes naturally
• Experience of supporting or treating patients via online, text-based asynchronous conversations
• Experience of supporting or treating patients patients with modern weight loss treatments

Skills

• Medical advice
• Patient safety
• Patient care
• Clinical expertise
• Communication

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years post-registration experience

Education Level

• Registered healthcare professional

Benefits

• Employee options program
• Monthly wellness allowance
• Yearly personal development budget
• 3 extra days of leave
• 25 days holiday + bank holidays
• Enhanced parental leave policy
• MacBook

About the Company

• Eucalyptus is on a mission to make good health last a lifetime, addressing the global challenge of obesity.
• Eucalyptus is part of Hims & Hers, a global leader in personalized health and wellness.
• Eucalyptus is the company behind Juniper, a leading weight-management program that combines GLP-1 medication with personalized nutrition, movement support, and clinician-led care.
• Published clinical research shows their combined approach helps patients lose significantly more weight.
• The company has expanded to 5 markets, received NICE endorsement for NHS services, and tailored offerings to thousands of patients globally.
• Eucalyptus has experienced rapid growth, including significant patient and revenue increases, and has secured substantial investment.
• Future goals include extending treatment access to over 100,000 patients, launching into new conditions and geographies, and building the world's largest international digital healthcare company.

Equal Opportunity

• At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings.
• When you apply, please let us know of any reasonable adjustments you may need during the interview process.
• We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.