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About the Role

The Medical Support team is central to Eucalyptus and its brands, focusing on providing exceptional patient care and ensuring reliability for prescribers and team members.

Responsibilities

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care.
• Providing outstanding medical advice to patients at scale via email and phone, creating lasting impressions through depth and personalization.
• Responding to medical incidents within agreed SLAs.
• Assisting in the creation of medical knowledge centers to empower Patient & Medical Support teams.
• Proactively engaging with patients throughout their treatment journey.
• Collaborating with Medical Support Specialists to build and improve processes and systems.
• Serving as a critical point of contact for Eucalyptus prescribers, Health Coaches, and other teams.

Requirements

• Registered healthcare professional with 2+ years post-registration experience.
• Demonstrated experience in primary care conditions.
• Confident in navigating digital applications for clinical practice.
• Ability to make timely and accurate referral decisions based on clinical expertise.
• Ability to remain composed in stressful situations.
• Ability to communicate clearly and concisely with patients, health professionals, and team members.

Skills

• Primary care
• Online healthcare
• Clinical decision-making
• Communication

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years post-registration experience

Education Level

• Registered healthcare professional

Benefits

• Monthly wellness allowance
• Yearly personal development budget
• 3 extra days of leave for up-skilling
• 25 days holiday + bank holidays
• Enhanced parental leave policy
• Fun office with regular socials
• MacBook

About the Company

• Eucalyptus is on a mission to make good health last a lifetime, addressing the global obesity crisis.
• Eucalyptus is part of Hims & Hers, a global leader in personalized health and wellness.
• Eucalyptus operates Juniper, a large weight-management program combining medication with personalized support.
• Eucalyptus has achieved NICE endorsement for services to the NHS.
• Eucalyptus supports patients in Australia, the UK, Germany, Japan, and Canada.

Equal Opportunity

• Eucalyptus values individuals from all backgrounds, experiences, and perspectives.
• Applicants are encouraged to disclose any reasonable adjustments needed during the interview process.
• AI-assisted tools are used to support teams, but all hiring decisions are made by people.