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About the Role
Nokwol is entering an exciting phase of growth with an ambitious retail store rollout programme planned over the next 12-months. We're looking for someone who genuinely loves footwear, understands what great service feels like, and wants to be part of something that's still taking shape. You'll be on the floor, with customers at our new Neal Street store.
Responsibilities
- Deliver a warm, knowledgeable experience to every customer
- Keep the shop floor looking the way it should
- Achieve individual sales and service targets
- Develop expert product knowledge across the collection
- Share customer feedback and commercial insights with management
Requirements
- You've worked in retail or a customer-facing role before
- Confident, curious, and take pride in the details
- Do not need a script to start a conversation
- Premium or fashion footwear experience is a bonus, but an interest is a must
- Must be available to work weekends and key busy periods (e.g., holidays, launches)
- Punctual, dependable, and able to keep up with a fast retail pace
Skills
- Footwear knowledge
- Customer service
- Sales
- Product knowledge
- Communication
Location
- Covent Garden, London
Work Type
- Full-time
- Permanent
Experience Level
- Retail experience
- Customer-facing role experience
Salary/Compensations
- £30-35k
About the Company
- At Nokwol, luxury fashion footwear isn’t just our business — it’s our passion.
- Founded in 2023 by a family with over 40 years of combined experience in the footwear industry, our mission is to redefine the luxury shoe market.
- We create designer-inspired footwear crafted from the finest, softest leathers — delivering unparalleled quality and style at exceptional value.
- With roots between London and Hong Kong, we are a rapidly expanding our global brand.
- Our flagship store, which opened in 2023 on the iconic King’s Road in Chelsea, has quickly become one of the highest-performing destinations on the strip.
- This is just the beginning. As we embark on the next chapter of our journey, we are looking for passionate, talented, and fashion-loving individuals to join us in shaping the future of luxury footwear.