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About the Role

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. Every Sunday we're closed.

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.

Requirements

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.

Skills

Strong customer service skills required
Strong organizational skills required

Work Type

full-time

Experience Level

0-2 years

Education Level

High School Diploma or equivalent

Salary/Compensations

$16.50 - $20.47 per hour

Benefits

401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
Employee eyewear discount
College scholarship program
Training programs available
Access to educational courses
Emphasis on internal promotions and career advancement

About the Company

America's Best is part of National Vision, one of the largest optical retailers in the United States.
The America’s Best brand continues to grow with over 1,000 stores and counting.
Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.
At National Vision, we believe everyone deserves to see their best to live their best.
We help people by making quality eye care and eyewear more affordable and accessible.

Equal Opportunity

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.