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About the Role

Handle written customer inquiries and process contract changes for electricity and gas. Communicate with customers via email, chat, and phone. Maintain the customer database and record data. No cold calling or sales – you will only process orders from existing and interested customers who benefit from our tariff optimization.

Responsibilities

• Process written customer inquiries and perform contract changes in the electricity and gas sector.
• Customer communication via email, chat, and phone.
• Maintain the customer database and enter data.

Requirements

• High degree of care and reliability.
• Enjoyment of back-office tasks, written administration, and telephone service.
• Experience in customer service or commercial administration, e.g., as a Service Center Agent (m/f/d), in Customer Support, or similar is required.
• Interest in contract optimization for electricity and gas contracts.
• Impeccable German language skills, both written and spoken.
• Good user skills in MS Office, especially Excel, and ideally experience with ticketing systems such as Freshdesk or similar.

Skills

• Customer service
• Commercial administration
• MS Office
• Excel
• Ticketing systems

Location

• Berlin
• Remote

Work Type

• 100% Homeoffice
• Hybrid

Experience Level

• Required experience in customer service or commercial administration

Benefits

• Team events
• Flexibility in working hours (06:00 - 20:00)
• Opportunity for input and initiative
• Central Berlin office location
• Drinks, snacks (including vegan options), and fresh fruit provided
• Social area with PlayStation, darts, etc.
• Kids and dogs are welcome
• Mobility allowance
• Recreation allowance
• Birthday voucher
• Discounts from over 800 top brand providers
• Employee referral bonus

About the Company

• Our mission is to free consumers in Germany from excessive tariffs, forgotten cancellation deadlines, and minimum contract terms, and to optimize their contracts easily and free of charge. With our free switching service for electricity and gas, we ensure that no one pays too much for their energy.
• Since its founding in 2017, remind.me has successfully established itself as one of the leading tariff optimizers in the market and provides contract management services to its more than 250,000 users.
• An experienced team of over 50 colleagues and solid funding from strategic partners (High-Tech Gründerfonds, Berliner Volksbank Ventures, ECONA AG, among others) form the basis of our success to date.
• In addition to developing our own platform, we work in close cooperation with strong partners from the media and financial sectors to increase our reach through white-label solutions in order to position ourselves successfully in the long term.