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About the Role

Maintain a presence on the front reception desk, offering assistance to all personnel and visitors. Sustain a professional outlook to deliver exceptional service and create a lasting impression.

Responsibilities

• Ensure the reception area is clean, tidy, and welcoming, meeting five-star audit standards.
• Maintain a consistently high standard of personal appearance and display a courteous, professional, and helpful nature.
• Adhere to uniform standards if supplied, ensuring it is kept clean and presentable.
• Perform duties in accordance with instructions from management.
• Comply with all reception processes, procedures, and standards of work.
• Establish professional working relationships with staff, tenants, and contractors, serving as the first point of contact.
• Greet visitors, maintain an accurate log of their records, and obtain tenant authority before allowing visitors beyond reception where possible.
• Assist and direct visitors to their required location or contact within the building.
• Answer telephone and intercom system queries professionally.
• Maintain an up-to-date reception operations manual detailing processes and procedures.
• Maintain a continuous physical presence at the reception desk during opening hours.
• Handle all on-site queries efficiently and professionally, directing them to third parties as appropriate and informing the querent of the action, outcome, and timeframe.
• Sign for tenant deliveries, document them, and obtain tenant signatures upon ID verification.
• Acquire knowledge of property systems and procedures to manage the property during team member absences.
• Complete all required log reports accurately.
• Do not undertake tasks that pose a health and safety risk unless trained.
• Assist staff, occupiers, and visitors during emergencies.
• Ensure landlord obligations for health and safety and fire precautions are met, and contractors adhere to site procedures.
• Abide by all company rules, terms, and conditions.
• Assist with the building’s occupier portal 'South Quay Collective' (SQC) using Locale.
• Undertake unpredictable and varied tasks as required, working flexibly.

Requirements

• Excellent verbal and written communication skills.
• General Education to GCSE standard or equivalent.
• Reliable, helpful, and well-presented.
• Team player with strong customer service skills, providing a helpful and polite service.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Ability to deal with confidential information.
• Good organizational and time management skills.
• Careful and conscientious with attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.
• Solid Corporate Customer Service Experience.
• A bubbly, positive attitude, and a visible passion for customer services.

Skills

• Customer Service
• Communication
• Time Management
• Organization
• Attention to Detail
• Telephone Manner
• Handling Confidential Information
• Savills systems knowledge (desirable)

Location

• On-site

Work Type

• Full-time
• Contract (FTC Maternity Cover)

Experience Level

• Corporate Customer Service Experience

Education Level

• GCSE standard or equivalent

Salary/Compensations

• £32,863

Benefits

• Benefits Booklet available

About the Company

• SMR (nature of work involves unpredictable and varied tasks)