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About the Role

As a Corporate Receptionist, you will be permanently based at the reception desk covering the front of house function within Chiswick Park. You will be responsible for delivering exceptional customer service, ensuring a seamless journey for all that enter the building, and collaborating with other teams and service partners across the park.

Responsibilities

• Take full ownership and accountability of the reception and associated areas, ensuring they are kept in the best possible order.
• Liaise with cleaners, facilities, maintenance, and other departments as necessary.
• Ensure the St James folder, manual, occupiers’ procedures, and phone database are up to date.
• Deliver monthly reports and appropriate FOH data as required.
• Serve as the first point of contact for all guests, visitors, occupiers, and clients, addressing questions and queries.
• Meet and greet all guests and visitors, providing exceptional service.
• Stand to greet as a basic standard.
• Receive and answer calls promptly and efficiently, identifying caller requirements and transferring calls appropriately.
• Build strong relationships with building occupiers, the building manager, and other service partners.
• Create and lead on the events calendar and engage in client activities on the Park.
• Ensure the reception area is kept organised, clean, and tidy at all times.
• Create, maintain, and deliver accurate daily/weekly/monthly buildings reports/checklists, key management, and H&S requirements.
• Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety.
• Represent St James and client values with pride.
• Perform any other duties as deemed necessary to support the client, customer, colleagues, and St James.

Requirements

• Previous experience in delivering exceptional customer service is essential.
• Excellent command of the English language, both verbal and written.
• Experience using Microsoft Office, PowerPoint, and Excel is essential.
• Exceptional interpersonal skills, flexibility to work with a range of styles and personalities, and adaptability to business demands.
• Excellent punctuality, an outgoing nature, and a can-do/proactive attitude.

Skills

• Customer service
• Microsoft Office
• PowerPoint
• Excel
• Interpersonal skills
• Communication (verbal and written)
• Organization
• Time management
• Proactive attitude

Location

• Chiswick Park

Work Type

• Full-time
• Onsite

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• The Park is a high-profile site with the client permanently based in the park.
• St James values.