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About the Role

A customer-facing role providing the first point of contact for customers, responsible for delivering a personalized, friendly, efficient, and customer-driven service by proactively identifying and addressing customer needs. The primary responsibility is to service the customer base by handling cash withdrawals and deposits. Treating customers fairly is central to this role, with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experiences and encourage customers to use direct channels where appropriate.

Responsibilities

Deliver Service Excellence and Efficiency
Protect the Bank
Promote and deliver Multi-Channel Engagement
Support the Branch and Identify Customer Opportunities

Equal Opportunity

Being open to different points of view is important for our business and the communities we serve.
At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.