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About the Role
As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and visits, responsible for delivering exceptional care to clients, patients, and colleagues.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Requirements
- Outgoing, confident, and very well-organised
- Exceptional customer service skills
- Good numeracy skills
- Experience of using online appointment booking systems
- Ability to prioritise
- Ability to remain calm under pressure
- Flexible and willing to learn
- Previous veterinary receptionist experience is desirable
Skills
- Exceptional client facing care
- Excellent reception skills
Location
- Hendon
Work Type
- Full-time
- Monday to Friday
- Rotating weekend shifts
- Rotating bank holiday shifts
Benefits
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work scheme
- Season Ticket loans
- Discounts on Medivet products and services
About the Company
- The clinic is very well run, modern, spacious and in a great location with good transport links.
- We are a team of Vets, Nurses, Admin and Reception staff.
- Training and support is provided.