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About the Role
We are seeking a commercially driven Client Director with deep performance marketing expertise to lead strategic relationships with UK-based clients across retail, beauty, fitness, and insurance. You will own the commercial health and growth of your portfolio, driving revenue expansion and retention while ensuring exceptional client value. Reporting to the Senior Director of Client Experience, you will join our CX team with the autonomy to make an immediate impact in a rapidly scaling agency.
Responsibilities
- Build senior-level relationships with client decision-makers through strategic insight and commercial partnership.
- Lead a proactive strategy of engagement and education across your portfolio.
- Lead the narrative, expected outcomes, and quality assurance for high-stakes meetings like Quarterly Business Reviews.
- Implement and optimize client lifecycle touchpoints to refine the agency's approach.
- Own the financial performance of your client portfolio, including revenue forecasting and growth conversion.
- Manage the full contract renewal process, including scope definition and delivery.
- Identify and deliver on new growth opportunities within your client portfolio.
- Navigate client queries, scope creep, and expectation management.
- Partner with product specialists and marketing to create case studies and thought leadership.
- Coordinate with internal operations for consistent execution across systems like HubSpot.
- Execute and inform the continuous improvement of CX best practices and frameworks.
Requirements
- Proven experience at a Client Director level within a performance marketing agency.
- Experience leading relationships across retail, beauty, fitness, and insurance sectors.
- Track record of leading client relationships across paid media, organic social, PR, SEO, influencer, and creative.
- Demonstrable success growing revenue with high-profile, complex clients.
- Strong commercial instincts including forecasting, pipeline management, and financial discipline.
- Management and mentorship experience.
- Strategic thinker capable of leveraging agency talent to deliver outcomes.
- Experience working effectively with cross-functional teams residing overseas.
Skills
- Performance marketing
- Strategic account management
- Commercial forecasting
- Pipeline management
- Financial management
- Budgeting
- Team leadership and mentorship
- Cross-functional collaboration
Location
- UK
Work Type
- Full-time
Benefits
- Pension matched up to 4%
- Private medical insurance
- Enhanced maternity, paternity, and adoption pay
- 25 days annual leave
- Christmas shutdown
- Home working allowance
About the Company
- Journey Further is a rapidly scaling agency focused on being the most customer-centric agency in the market.