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About the Role

As a Customer Representative, you will make a real impact by supporting customers in person, over the phone, and online. You'll assist with everyday transactions, answer queries, and guide customers towards banking services and digital tools. You will be trusted to adapt your approach to meet the needs of different customers and situations.

Responsibilities

• Support customers in person, over the phone, and online.
• Assist with everyday transactions.
• Answer customer queries.
• Guide customers towards banking services and digital tools.
• Adapt approach to meet customer and situation needs.
• Support customers by taking calls on the savings line.
• Provide exceptional service for everyday banking and savings inquiries over the phone.

Requirements

• Must be within a 45-minute commute of the branch.
• No holiday can be taken during the first three weeks of training.

Location

• Rainham, Kent area

Work Type

• Full-time
• 35 hours per week

About the Company

• We are committed to our Branch Promise, ensuring all 696 branches remain open until at least 2030.
• We are the last branch on the high street in 148 towns, playing a local role for customers and communities.
• Our mission is to do what's right for customers by listening, offering trusted guidance, and supporting them through everyday banking and lifechanging decisions.
• We are looking for talent inspired by fairer finances, passionate about making a meaningful difference, and who truly care about customers.