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About the Role
Joining the Customer Support team will see you championing the voice of our customers and collaborating with inspiring teams and individuals across Engineering, Product Management, Sales, and other functions. You will provide first-level technical and account support to EFTPOS, Banking, and eCommerce customers, aiming to delight customers on their first call and empower them with knowledge.
Responsibilities
- Answer all incoming calls in a professional and efficient manner
- Educate customers of Tyro’s products and services
- Troubleshoot any issues regarding terminals and eCommerce enquiries
- Guide customers through the EFTPOS activation process
- Resolve all complaints through effective communication skills and escalate to team lead when needed
- Collaborate closely with various internal teams to identify or create innovative solutions
- Record detailed and accurate notes of merchant enquiries in a timely and efficient manner
- Uphold and contribute to Tyro’s strong risk culture by complying with policies, completing mandatory training and identifying and managing risks
Requirements
- Previous experience in Retail, Hospitality or Contact Centre
- An infectiously upbeat attitude and a bubbly personality
- A passion for customer experience and providing exceptional service
- Strong communication and interpersonal skills
Skills
- Customer service
- Technical support
- Account support
- Communication
- Interpersonal skills
Location
- CBD office
- Remote
Work Type
- Hybrid
- Full-time
Benefits
- A mix of in-office and remote working
- Learning and career development opportunities
- 16 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Birthday Leave
- Power Up Day (Additional day of leave)
- Weekly team social events, snacks, craft beer and wine, ping pong and video games
- Taco Tuesdays
- Mental health and wellness initiatives
- Novated leasing
About the Company
- Tyro provides integrated payments, banking, and lending solutions to ensure Australian business success.
- With over 21 years of experience, Tyro combines people, technology, and partners to deliver simplified payments and seamless business banking.
- Tyro powers more than 76,000 merchants across Australia and works with almost 800 partners.
- Tyro is a fast-paced and innovative company that values commit to greatness, stay hungry, wow the customer, be good, and win together.
- Tyro offers opportunities for career growth and the chance to make a real impact.
Equal Opportunity
- Tyro is committed to a diverse, inclusive workplace where everyone thrives.
- We welcome applicants of all backgrounds and are an equal opportunity employer.
- If you need accommodations or adjustments at any stage of the recruitment process, inform our Talent team during your conversation.