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About the Role

Lead the ongoing success of a premium boutique Reformer Pilates studio in Shoreditch, establishing it as a leading destination, building community, and driving commercial performance.

Responsibilities

• Lead the day-to-day operation of the studio, creating an exceptional experience for every member.
• Become the face of the business, building genuine relationships and fostering a welcoming, inclusive community.
• Create an environment where members feel recognised, supported and inspired.
• Develop local partnerships and community initiatives.
• Lead by example, setting the benchmark for professionalism, hospitality and energy.
• Take ownership of the studio's commercial performance, driving revenue, profitability and sustainable growth.
• Deliver membership acquisition, retention and utilisation targets.
• Oversee membership sales, renewals, retail performance and additional revenue opportunities.
• Monitor studio KPIs, identifying trends and implementing strategies to maximise performance.
• Collaborate with marketing on local campaigns, events and partnerships.
• Recruit, onboard and develop a high-performing team.
• Create a positive, accountable and engaging team culture.
• Conduct regular one-to-ones, performance reviews and development planning.
• Lead team meetings and ongoing training.
• Support coach development and ensure class delivery reflects premium standards.
• Oversee the seamless day-to-day running of the studio.
• Ensure the studio is maintained to impeccable standards of cleanliness, presentation and organisation.
• Manage staffing rotas, payroll considerations and operational scheduling.
• Ensure all operational procedures, compliance and health & safety requirements are met.
• Monitor stock levels, equipment maintenance and supplier relationships.
• Deliver a hospitality-led member journey across every touchpoint.
• Ensure every member receives a personalised and memorable experience.
• Proactively gather member feedback and implement improvements.
• Create initiatives that strengthen engagement, retention and community loyalty.
• Manage studio management systems (Mindbody), memberships, bookings and reporting.
• Produce regular operational and commercial reports for senior leadership.
• Ensure accurate member records and operational documentation are maintained.
• Support studio social media and local marketing initiatives.

Requirements

• Previous experience in a management position within boutique fitness, wellness, hospitality or another premium customer-focused business.
• Proven experience driving membership sales, retention and commercial performance.
• Strong leadership experience managing and developing customer-facing teams.
• Excellent understanding of operational management, staffing and studio performance.
• Experience working towards revenue and KPI targets.
• Outstanding communication and relationship-building skills.
• Flexible to work early mornings, evenings and weekends as required.
• Experience working within a boutique Pilates or fitness environment.
• Previous experience using Mindbody or similar studio management software.
• Understanding of Reformer Pilates or a genuine passion for the boutique fitness industry.
• Experience supporting local marketing, events and community engagement initiatives.

Skills

• Leadership
• Community Building
• Commercial Acumen
• Membership Sales
• Retention Strategies
• Customer Experience
• Team Development
• Operational Management
• Performance Monitoring
• Marketing Collaboration
• Recruitment
• Onboarding
• Performance Reviews
• Training
• Health & Safety Compliance
• Stock Management
• Supplier Relationship Management
• Mindbody Software
• Reporting
• Social Media Support

Location

• Shoreditch

Work Type

• Full-time

Experience Level

• Management

Salary/Compensations

• £50,000 - £55,000

About the Company

• An internationally recognised boutique fitness concept continuing its expansion into the UK.
• An ambitious brand with significant growth plans across the UK.