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About the Role

We are looking for Guest Service Agents to join the team to help us welcome guests back to our newly refurbished hotel. In this role, you'll be responsible for welcoming guests, handling reservations and requests, processing payments, coordinating with departments, resolving guest concerns, and sharing local knowledge.

Responsibilities

• Welcoming guests with warmth and professionalism, managing check-in, check-out and everything in between.
• Handling reservations, enquiries and guest requests promptly, in person and over the phone.
• Processing payments, billing and room charges accurately in line with hotel procedures.
• Coordinating with housekeeping and other departments to maintain “Room Ready on Arrival” standards for every guest.
• Resolving guest concerns calmly and confidently, escalating to a supervisor where needed.
• Sharing local knowledge and recommendations that help guests make the most of The Rocks and Sydney.
• Maintaining high standards of presentation, professionalism and conduct across front-of-house areas.

Requirements

• Experience in guest service, front office or a similar customer-facing role is a bonus, but not essential.
• A confident, welcoming communication style, in person and over the phone.
• Comfort using a Property Management System (Opera experience well regarded) and general computer literacy.
• The ability to stay calm and think on your feet during busy periods or unexpected situations.
• A genuine interest in hospitality and in being part of a hotel's opening team.

Skills

• Communication
• Customer Service
• Problem-Solving
• Opera Property Management System
• Computer Literacy

Location

• The Rocks, Sydney

Work Type

• Full-time

Experience Level

• Entry Level

Benefits

• 50% off dining and stays across EVT hotels
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar
• Seasonal perks at Thredbo
• Rapid career growth across our hotel & entertainment network
• Paid parental leave
• Community & volunteering opportunities

About the Company

• Harbour Rocks Hotel is entering a bold new chapter! Our heritage-listed boutique hotel in the heart of The Rocks has been thoughtfully reimagined through a full refurbishment blending historic character with elevated comfort, warm design, and a more refined guest experience throughout.
• EVT is one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.
• EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo.
• Our ventures include a ~$2.3B property portfolio and hotel management.

Equal Opportunity

• We welcome applicants from all backgrounds