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About the Role
The Tactical Capacity Manager is responsible for optimizing IAG Cargo’s internal and external capacity, maximizing utilization within the Integrated Planning window with an efficient cost base. This role is key to ensuring IAG Cargo has the right capacity, at the right cost, in the right place to meet Commercial and Operational requirements. The role involves working on shift to ensure robust network coverage, coordinating across teams, and managing suppliers to maximize freight uplift and protect customer performance.
Responsibilities
- Manage the optimization of all IAG Cargo’s capacity in the Integrated Planning window, including IAG’s airline operating companies and external providers (trucking, freighter, interline) to drive operational performance, utilization, and costs.
- Respond to changes in booking trends or backlog position with dynamic plans to adjust capacity focus, rerouting and sourcing capacity as needed.
- Work directly with IAG airlines to influence aircraft allocation changes for improved Commercial and Operational performance.
- Use data to provide actionable feedback to Inventory, Sales, and Operations teams on capacity utilization, improving gateway strategies and regional flows.
- Work closely with trucking suppliers across the IAG Cargo network, managing metrics such as on-time performance, truck utilization, and operational KPIs, and ensuring SLAs are delivered.
- Liaise with trucking suppliers to secure ad hoc capacity, managing processes to avoid unnecessary trucking spend.
- Oversee external freighter operations, ensuring alignment with Commercial and Operations teams on utilization opportunities and communicating schedule disruptions.
- Interface with Integrated Planning, Sales, Commercial, and GHAs, escalating supplier performance risks and capacity utilization issues.
- Ensure internal and external capacity complies with customs frameworks in relevant countries.
- Ensure data tracked with freighter and trucking suppliers can be used to manage service levels and highlight efficiencies.
Requirements
- Commercially astute with an eye for cost/performance trade-offs.
- Strong communicator with the ability to influence and coordinate across departments and businesses.
- Data-literate and capable of converting tactical data into actionable changes in internal process or contract frameworks.
- Comfortable working autonomously in a shift-based environment.
- Experience in real-time operations, logistics coordination, or capacity management.
- Proven ability to manage third-party suppliers and respond to disruption.
- Familiarity with air cargo or transport logistics preferred.
- Experience in GHA and GSA management desirable but not essential.
Skills
- Capacity Management
- Logistics Coordination
- Supplier Management
- Data Analysis
- Communication
- Influencing
- Coordination
- Real-time Operations
- Air Cargo Logistics
- Transport Logistics
- GHA Management
- GSA Management
Location
- Global
Work Type
- Shift-based
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.
- Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Flexible bank holiday policy.
- Access to LinkedIn learning and Rosetta Stone Language courses.
- Free onsite gym facility.
- Access to the UNMIND app.
- Community of Mental Health First Aiders.
- Access to discounts on Apple, Cinema tickets and other goodies through Perks at work.
About the Company
- IAG Cargo is one of the world’s largest airfreight logistics organisations, moving goods globally.
- We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling).
- We believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride.
- We are building a great place to work for customers and colleagues alike.
Equal Opportunity
- Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
- All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.