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About the Role
As a Customer Service Consultant, you will serve as the first point of contact for customers, providing exceptional service, educating them on digital banking platforms, and raising fraud awareness. You will support customers with complex needs and identify those in vulnerable situations to ensure financial inclusion.
Responsibilities
- Act as the first point of contact for customers within the Branch Customer Service Team
- Take ownership of individual customer needs to deliver an exceptional experience
- Educate customers on HSBC digital services and fraud awareness
- Identify and support customers in vulnerable situations
- Assist customers with complex banking needs
- Support other local branches within a reasonable distance as required
Requirements
- Must be a UK resident over the age of 18
- Must have a valid right to work in the UK for a minimum of 14 months
- Ability to work 35 hours per week
- Ability to attend a 9-day training course over 3 weeks without taking holidays
Skills
- Excellent communication skills
- Ability to build strong connections
- Empathy
- Problem-solving
- Resilience in a changing environment
Location
- UK
Work Type
- Full-time
- 35 hours per week
- Monday to Friday 09:00-17:00
- Saturday 09:00-13:30
Salary/Compensations
- £27,200 per annum
- Annual discretionary performance bonus
Benefits
- Over six weeks of holiday including bank and public holidays
- Option to buy additional holiday
- Perks at Work employee discounts
- Market-leading employer pension contribution
- BUPA Healthcare
- Life Assurance equivalent to four times annual salary
- Flexible benefits platform for health club memberships, retail vouchers, and car breakdown cover
- Sharesave schemes
About the Company
- HSBC is a global banking organization dedicated to coaching and developing employees
- Committed to creating diverse and inclusive workplaces
Equal Opportunity
- Dedicated to creating diverse and inclusive workplaces regardless of gender, ethnicity, disability, religion, sexual orientation, socio-economic background, or age
- Disability Confident Leader offering interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet minimum criteria