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About the Role
Support the Registration/Admissions Senior in a dynamic patient-facing role, committed to providing a warm welcome to all outpatients upon arrival. Contribute to an exceptional patient experience by ensuring outpatients are fully registered, providing information, answering queries, and accurately collecting demographic and financial information, including insurance authorizations and payments.
Responsibilities
- Meet and greet all day cases, inpatients and visitors to Cleveland Clinic London
- Ensure any outstanding patient demographic and financial information is complete at the point of arrival
- Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
- Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
- Complete the Administrative Admission process with the patient ensuring a patient/guarantor signature is obtained
- Provide cost estimates to self-pay patients
- Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
- Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
- Cross train across all areas of Patient Access
- Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
- Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
- Other duties as assigned
Requirements
- Relevant experience in a healthcare related setting and/or professional front desk service environment (essential)
- Experience of patient bookings via hospital computer software (preferred)
- Computer proficiency in Microsoft Office, Excel, Word etc (essential)
- Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
- Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
- Ability to work effectively in both a team environment and independently (essential)
- This role may be subject to a Disclosure and Barring Service (DBS) check.
Skills
- Customer service
- Communication
- Confidentiality
- Interpersonal skills
- Adaptability
- Teamwork
- Independent work
- Microsoft Office
- Excel
- Word
Location
- 33 Grosvenor Place, London, SW1X 7HY
Work Type
- On-site
- Full-time
- Permanent
Salary/Compensations
- Starting salary £27,007.50. After probation salary increases to £28,500
Benefits
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
About the Company
- Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
- Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
- Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
- We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
- With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Equal Opportunity
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
- CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
- Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
- When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.