Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a confident, highly motivated, conscientious, and efficient individual who is customer focused, can take the initiative and be able to work to strict deadlines with little supervision in a demanding environment. You must have a passion for working with vulnerable customers in a fast-paced working environment and be able to use your initiative to resolve complex situations and customer enquiries.

Responsibilities

To provide a high quality and efficient range of advice, administrative and work processing support services including preparing documentation and procedures, arranging meetings, minute taking, basic financial transactions and monitoring, maintaining databases/data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, staff, stakeholders, partners and members, and other general administrative functions.
To promote and safeguard the welfare of children, young people and/or vulnerable adults.
Act as the first point of contact for all services within the team, provide detailed advice about the range of services available to ensure customers and colleagues are accurately informed.
Access and interrogate confidential and sometimes sensitive information on a range of Council systems and databases in order to assist in the delivery of services.
Create service requests, proactively produce monthly performance reports and management information using a variety of computer systems and databases.
Administer the delivery of learning evaluations, facilitate the delivery of courses, for example booking rooms, recoding attendance, booking travel and accommodation and using tools such as MS Teams.
Assist with organising events and forums.
Monitor stock levels, source and create requisitions for goods, suppliers and services.
Receipt goods received and pay suppliers’ invoices in accordance with the Council’s procurement strategy.
Create templates for and produce standard and non-standard written and digital materials, correspondence and documentation to ensure that communication with customers, staff and stakeholders is consistent, accurate, concise and easy to understand.
Make suggestions on how to make best use of the available technology – for example ways to send reminders to staff about course attendance or obtain feedback on training packages.
Take minutes for a range of meetings and other meetings where sometimes confidential and sensitive information is discussed.
Update and produce new procedures to ensure comprehensive procedure manuals are available to all staff and provides easy electronic access.
Maintain a range of filing systems including sensitive information.
The post holder has personal responsibility for their own health, safety and wellbeing and that of other employees.

Requirements

Experience of working in an office / administration environment with an understanding of customer services.
Experience of completing financial requisitions, and monitoring supplier invoices along with minute taking and multi-tasking.
Demonstrate how you meet the essential criteria against the person specification as listed in the job description.

Skills

Customer services
Financial requisitions
Invoice monitoring
Minute taking
Multi-tasking
MS Teams

Location

Hull

Work Type

Full time
Permanent
Regular

Experience Level

NVQ level 2 or equivalent qualification, skills, and experience is essential.

Education Level

NVQ level 2 or equivalent

Salary/Compensations

£25,583.00 - £26,403.00

Benefits

A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
Initially 23 days annual leave depending on length of service.
Eight public holidays per year
Three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Supportive and forward-thinking culture
Great career development opportunities

About the Company

Hull City Council

Equal Opportunity

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.