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About the Role

As a Product Owner, you will bridge the gap between business stakeholders and delivery teams, owning the product backlog end-to-end across B2B and B2C platforms. You will lead a team of Business Analysts, drive AI-driven workflows, and ensure the delivery of high-value features that solve user problems within an Agile environment.

Responsibilities

• Own, refine, and prioritize the product backlog by translating business needs into epics, user stories, and acceptance criteria.
• Define scope and lead requirements processes for large initiatives, including workshop facilitation and roadmap development.
• Act as the primary decision-maker on backlog priorities during sprints, balancing value, effort, and risk.
• Identify system integration points and dependencies, developing high-level solution proposals.
• Document requirements including business architecture diagrams, use cases, and process flow charts.
• Lead and oversee the daily activities of the Business Analysts team.
• Leverage AI tools to accelerate product work, including drafting stories, summarizing research, and building prototypes.
• Partner with Tech, Dev, and Data teams to shape and validate AI-enabled features.
• Serve as Subject Matter Expert and Product Liaison to Tech, Dev, and QA teams throughout the release lifecycle.
• Oversee application testing and quality assurance to ensure performance, security, and usability standards.
• Provide training and support to end users and systems support specialists.
• Facilitate Agile ceremonies including backlog refinement, sprint planning, reviews, and stakeholder demos.
• Manage stakeholders through clear communication and collaborative change management.

Requirements

• Bachelor's degree in Computer Science or Software Engineering (MBA is a plus).
• Minimum 5 years of experience in an IT-related field.
• 3–5 years of experience as a Product Owner or Business Analyst on software products.
• Proven experience with Agile (Scrum) methodology, backlog management, and story writing.
• Hands-on experience using AI and generative AI tools in a professional context.
• Familiarity with AI and ML product concepts.
• Experience with product and project tracking tools like Jira, Azure DevOps, or MS Project.
• Strong technical background with familiarity in development tools and REST APIs.
• Strong stakeholder management, resource management, and team leadership skills.
• Excellent written and verbal communication skills in English.

Skills

• Product Backlog Management
• Agile/Scrum Methodology
• Generative AI Tools (Claude, ChatGPT, Copilot)
• Stakeholder Management
• Team Leadership
• Business Analysis
• Technical Documentation
• REST APIs
• Project Tracking Tools
• Process Mapping

Experience Level

• Minimum 5 years in an IT-related field
• 3–5 years as a Product Owner or Business Analyst

Education Level

• Bachelor's degree in Computer Science or Software Engineering
• MBA (optional)

About the Company

• Founded in 2006, CXG is a global customer experience firm.
• Specializes in data-driven retail performance, customer experience transformation, and operational execution.
• Serves 200+ luxury brands worldwide.
• Team of 270 collaborators focused on delivering impact through research, technology, and human expertise.