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About the Role

We are looking for an experienced Transition Client Relationship Manager to join our growing specialist team. You will be the key point of contact for trustees, sponsors, and internal stakeholders during the onboarding of new DB pension schemes. Your role will involve overseeing all aspects of the transition process – from data migration to member communications – ensuring delivery to agreed budgets, timescales, and quality standards.

Responsibilities

Act as the primary relationship manager during scheme transitions, building trust with clients and stakeholders.
Lead and coordinate end-to-end transition projects, ensuring deadlines and budgets are met.
Oversee and review core deliverables, including: Migration and analysis of scheme data, Preparation of benefit specifications, Drafting and reviewing member communications.
Monitor progress against project plans, escalating issues and risks where appropriate, and producing written reports.
Provide technical input and guidance to colleagues to ensure high-quality outcomes.
Contribute to the continuous improvement of our transition processes.

Requirements

Proven experience in DB pensions administration, with strong project management skills.
Excellent client relationship management ability – confident communicator and trusted adviser.
A solid understanding of pensions data and technical documentation.
Strong organisational skills with the ability to manage multiple priorities.
A collaborative, solutions-focused approach.

Location

London
Winchester

Work Type

Hybrid working

Benefits

Hybrid working (varies by role and department)
Professional study support (where applicable)
Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
Life assurance
Income protection
Enhanced maternity/paternity/adoption and shared parental leave
26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell
Competitive pension scheme
Discretionary bonus scheme
High street discounts
Season ticket loans
Volunteering opportunities
Electric vehicle salary sacrifice scheme (qualifying period applies)

About the Company

At LCP we love what we do, and it shows. We help our clients make good decisions based on insightful analysis, industry expertise, and game-changing technology. Working across a wide range of sectors, including pensions and benefits, investments, insurance, energy, health, sports, and data analytics, we help our clients navigate complexity in order to take the action that matters.
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

Equal Opportunity

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - to discuss how we can support you with your application.