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About the Role
The Senior Forward Deployed Engineer will serve as the technical liaison between Optimizely's AI products and enterprise clients, designing, building, and deploying AI-driven solutions that integrate with Optimizely's platforms.
Responsibilities
- Collaborate with customers to understand AI use cases, data needs, and integrations, translating objectives into technical plans leveraging Optimizely AI (Opal).
- Participate in the configuration and deployment of Optimizely AI (Opal), interacting with Optimizely products and customer tech stacks via public APIs.
- Support the design and build of custom applications or connectors for AI workflows, especially Retrieval Augmented Generation (RAG), using Optimizely APIs and pre-trained AI models.
- Perform troubleshooting, debugging, and performance optimization for deployed AI solutions.
- Support workshops and knowledge transfer for customer teams to effectively use, manage, and extend Optimizely AI (Opal).
- Collaborate with Optimizely's Product, Engineering, and Customer Success teams to provide feedback and ensure alignment.
- Apply AI deployment best practices, understanding customer needs and aligning with Optimizely's product capabilities.
Requirements
- 3+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE) with a focus on software deployment and integration.
- Familiarity with RAG concepts and experience with building tools/applications for RAG workflows (e.g., interacting with vector databases, embedding services, prompt engineering).
- Good understanding of prompting principles and best practices for optimizing AI model output.
- Programming skills in JavaScript, TypeScript, Python for building integration layers, applications, and automation scripts via APIs.
- Proficiency in interacting with external systems via public APIs, including CRUD operations.
- Experience in analyzing business requirements and translating them into technical solutions.
- Strong analytical and problem-solving skills for diagnosing and resolving complex technical issues.
- Strong verbal and written communication skills to articulate complex technical concepts to diverse audiences.
- Customer-centric mindset, with ability to build rapport and contribute to customer success.
- Ability to quickly adapt to new technologies, product updates, and customer environments.
Skills
- Retrieval Augmented Generation (RAG)
- Prompting
- JavaScript
- TypeScript
- Python
- API Integration
- CRUD Operations
- Business Analysis
- Problem-Solving
- Communication
- Customer Focus
- Adaptability
- Data Integration
- ETL
- Data Governance
- Optimizely Products (CMS, CMP, Web Experimentation, Feature Experimentation, ODP)
- AI Solution Deployment
- System Integration
- Consulting
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's or Master's degree in Computer Science, Engineering, or related technical field.
About the Company
- Optimizely provides AI that works for marketers, including AI-powered content creation, world-class CMS, and an experimentation platform.
- 10,000+ brands use Optimizely, recognized as a leader in MarTech by Gartner, Forrester, and IDC.
- The company has 1,600+ employees across 12 global offices, fostering a curious, collaborative, and human-centric culture.
- Optimizely is shaping the future of marketing technology.
Equal Opportunity
- Optimizely is committed to a diverse and inclusive workplace.
- Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.