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About the Role

This individual contributor role manages commercial claims of high complexity and exposure within Commercial Auto/General Liability/Construction Auto and General Liability lines of business. The position is responsible for coordinating all aspects of the claim resolution process in accordance with company guidelines, delivering high-quality outcomes and strong customer service. Regular communication with customers, insureds, and other stakeholders is required, and the role may support designated accounts.

Responsibilities

Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages.
Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy.
Effectively manages loss costs and claim expenses.
Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner.
Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements.
Coordinates third-party recovery with subrogation/salvage unit.
Makes recommendations on claims processes and resolution strategies to management.
Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
Keeps current on state/territory regulations and issues, industry activity and trends.
Provides guidance and assistance to less experienced claims staff and other functional areas.
Responsible for input of data that accurately reflects claim circumstances and other information important to business outcomes.

Requirements

Typically a minimum of eight years of claims experience.
Bachelor's degree or equivalent experience.
Professional designation preferred.

Skills

Advanced technical and product-specific expertise.
Claims resolution skill.
Knowledge of insurance and claims principles, practices and procedures.
Strong communication skills.
Strong negotiation skills.
Strong presentation skills.
Ability to effectively interact with all levels of CNA's internal and external business partners.
Advanced analytical skills.
Advanced problem-solving skills.
Ability to manage and prioritize multiple projects.
Ability to deal with ambiguous situations and issues.
Creativity in resolving unique and challenging business problems.
Knowledge of Microsoft Office Suite and other business-related software.
Ability to adapt to change.
Ability to value diverse opinions and ideas.
Ability to evaluate claims based on a cost-benefit analysis.
Ability to fully comprehend complex claim facts and issues.
Ability to articulate analyses of claims in presentations to business partners and management.
Ability to articulate analyses of claims in internal reports.
Ability to implement strategies with a proactive long-term view of business goals and objectives.

Location

Hybrid

Work Type

Hybrid

Experience Level

Minimum eight years claims experience

Education Level

Bachelor's degree or equivalent experience
Professional designation preferred

Salary/Compensations

$72,000 to $141,000 annually

Benefits

Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals.

About the Company

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
We foster a culture where people know they matter, feel connected to meaningful work, and are supported in using their talents to their fullest potential.

Equal Opportunity

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.