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About the Role

The Head of APAC Shareholder Services (SHS) leads the regional function to deliver high-quality, scalable, and risk-controlled shareholder servicing and client trading operations. This role partners with global teams and local stakeholders to drive operational excellence, business continuity, and strategic transformation.

Responsibilities

• Lead, develop, and inspire a diverse team of operations professionals across APAC.
• Foster a culture of operational excellence, accountability, and continuous improvement.
• Establish performance objectives and conduct regular reviews.
• Develop succession plans and ensure operational resilience through cross-training.
• Support employee engagement and talent development initiatives.
• Oversee APAC Shareholder Services and Client Trading activities to ensure accuracy and timeliness.
• Ensure operations meet SLAs, regulatory requirements, and client expectations.
• Act as the senior escalation point for operational issues and client concerns.
• Monitor operational capacity, workload distribution, and resource planning.
• Promote a strong risk management culture and embed risk excellence principles.
• Drive reduction of operational errors and control deficiencies.
• Maintain and review documented operating procedures.
• Oversee Operational Resilience and Business Continuity Planning.
• Ensure adherence to FTTOP requirements and global risk standards.
• Lead strategic transformation initiatives to improve efficiency and scalability.
• Drive automation and digitization to reduce manual processing.
• Partner with Technology and Global SHS teams on system enhancements and process redesign.
• Establish and monitor operational metrics and KPIs.
• Represent APAC SHS in global governance forums.
• Partner with North America and EMEA leadership to align processes and priorities.
• Build relationships with internal stakeholders.
• Support new business initiatives and market expansion.
• Promote ethical conduct and embed risk considerations into management practices.

Requirements

• Bachelor's degree or equivalent experience.
• 10+ years of experience in investment management operations, transfer agency, shareholder services, client trading, or fund operations.
• Proven people leadership experience managing regional or multi-location teams.
• Strong understanding of mutual funds, ETFs, shareholder servicing, and fund operational processes.
• Strong understanding of technology-enabled operating models and operational transformation.
• Demonstrated ability to leverage data and analytics for decision-making.
• Experience with AI, Machine Learning, Generative AI, or RPA initiatives.
• Experience managing operational risk, controls, and regulatory requirements.
• Strong stakeholder management and influencing skills.
• Experience leading operational transformation and automation initiatives.

Skills

• People leadership
• Operational risk management
• Stakeholder management
• Operational transformation
• Automation and digitization
• Data analytics
• Artificial Intelligence and Machine Learning
• Regulatory compliance
• Fund operations
• Transfer agency
• Client trading

Experience Level

• 10+ years of experience

Education Level

• Bachelor's degree or equivalent

Benefits

• Inclusive development opportunities
• Flexible work-life support
• Paid volunteer days
• Employee networks

About the Company

• State Street helps institutional investors manage risk, respond to challenges, and drive performance and profitability.
• The company is committed to fostering an environment where employees feel valued and empowered.

Equal Opportunity

• State Street is an Equal Opportunity Employer and considers all qualified applicants without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, or other protected characteristics.