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About the Role
The Host is the initial contact with the guests, essential for starting guests off with a positive experience at the front door. This role involves greeting, seating, and paging guests, while also acting as a tour guide, communicator, entertainer, memorabilia curator, and musician at heart.
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking guests
- Answering questions accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Providing security for co-workers, guests and celebrities
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Requirements
- Performing duties which require bending, reaching and standing for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
Skills
- Tour guide
- Communicator
- Entertainer
- Memorabilia curator
- Musician
Benefits
- Comprehensive benefits package
- Allows team members to stay healthy
- Allows team members to plan for their future
- Allows team members to maintain a healthy work-life balance
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.