Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

You will be the client-facing representative for Insider One, acting as the bridge between client needs and our technology. Your role involves helping clients understand their needs, aligning them with our features and products, and ensuring they maximize the utilization of our technology to receive world-class service. You will monitor and facilitate customer adoption, collaborate with engineering and product teams for technical support, and develop key account plans to enhance client value. Additionally, you will provide feedback on market trends and unmet needs, establish trusted advisor relationships, and strategize to help customers meet their objectives, driving resolution for escalated issues and contributing new product ideas.

Responsibilities

Act as the face of Insider One to clients, bridging their needs with our technology.
Help clients understand their needs and identify matching features and products.
Ensure clients utilize technology to its fullest potential for world-class service.
Monitor and facilitate customer adoption of technology.
Collaborate with engineers and product specialists for client tech support.
Develop and maintain key account plans to identify opportunities for added client value.
Provide feedback on market trends, unmet needs, and opportunities for greater impact.
Establish trusted advisor relationships to ensure customer satisfaction.
Plan strategies to help customers meet objectives and prioritize issue resolution.
Contribute new product ideas.

Requirements

Previous work experience in customer-facing roles (customer success, account management, strategic consulting).
Proven ability to collaborate and build strong relationships with customers, including at the executive level.
Solid oral and written communication abilities.
Positive and energetic phone skills.
Excellent listening skills.
Self-motivated and tech-savvy, seeking solutions to improve client relationships.
Demonstrate the core ethos of 'care' for clients.
Superior project and time management skills.
A keen eye for detail is a plus.
Passion for testing, measuring, and improving outreach and follow-up effectiveness.
Ability and flexibility to work in a fast-paced startup environment.
Strong communication skills in English and German.

Skills

Customer Success
Account Management
Strategic Consulting
Relationship Building
Communication
Listening
Project Management
Time Management
Problem Solving
Technical Aptitude

Benefits

Be part of a diverse, global team where every voice is heard.
Internal trainings covering AI fundamentals, coding, foreign languages, and personal development.
Access to learning resources like Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
Eligibility-based Employee Stock Ownership Plan (ESOP).
Rewarding referral bonuses.
Opportunities for community volunteering and social impact projects.
Year-round events including global retreats and team-building activities.

About the Company

Insider One is the #1 platform for marketing and customer engagement teams, bringing together data, personalization, and journey orchestration across multiple channels.
Founded with a vision to make industry-first technologies accessible globally, Insider One now has 1,500+ team members in 30+ offices worldwide.
The platform is AI-powered and integrates a Customer Data Platform (CDP).
Recently raised a $500M Series E funding round led by General Atlantic, with backing from investors like Sequoia Capital and QIA.
Trusted by over 2000 customers, including Fortune 500 companies like Samsung, Nike, and L'Oreal.
Recognized as a woman-founded, women-led B2B SaaS unicorn and a leader in marketing and customer engagement capabilities.
Committed to social responsibility through initiatives like 100 Social Responsibility Projects and AI Training for Teachers, impacting communities across 30+ countries.
Aims to build a world-class product company and a socially progressive technology community.
The team is described as exceptionally talented, visionary, fast-moving, agile, and impact-focused.

Equal Opportunity

Insider One provides equal opportunity in a zero-discrimination workplace.
Everyone is welcomed and embraced without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.