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About the Role
Front of House Leaders are in-shop champions, coaching and mentoring their teams. They are responsible for maintaining high standards and ensuring the happiness of teams and customers. This role involves hands-on work, including operating the coffee machine and managing shop figures.
Responsibilities
- Coach and mentor teams.
- Maintain high standards.
- Ensure team and customer happiness.
- Operate the coffee machine.
- Manage shop figures and spreadsheets.
- Drive team performance.
- Protect profit.
- Keep customers happy through high standards and great energy.
Requirements
- Be kind, honest, and generous.
- Bring genuine warmth and authentic self to work.
- Share a passion for exceptional customer service.
- Spread joy through small acts of kindness.
- Lead with purpose.
- Drive team performance.
- Protect profit.
- Keep customers happy through high standards and great energy.
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy management
- Communication
Location
- 9 Argyll Street, London W1F 7TG GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Management experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a company that makes delicious food, organic coffee, and has big ideas across 750+ shops in 20+ countries.
- Roles in Pret shops offer significant opportunities for growth.
- Pret is committed to doing the right thing and growing fast.
- Pret provides opportunities for learning and professional development, including fully funded apprenticeships and internal transfer opportunities.
- Pret fosters diversity and belonging, ensuring everyone feels confident and valued.
- The work environment is fast-paced with a lot of variety, allowing employees to build diverse skill sets.
- Pret makes a difference through The Pret Foundation, addressing issues like homelessness and food waste.
- Company values include Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, and Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- Encourages applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Recruitment team can provide adjustments or support during the application process.