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About the Role

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

Responsibilities

• Create a seamless post-sale customer experience that allows library customers to successfully onboard, interact with, and gain value from our products and services.
• Establish trusted, long-lasting connections that reinforce customer loyalty, drive product adoption, and increase retention.
• Drive successful subscription renewals by proactively demonstrating value, communicating product developments, and helping customers make informed decisions about their ongoing investment.
• Increase revenue growth by finding opportunities to expand customer engagement through relevant products, services, and solutions that meet evolving customer needs.
• Enhance customer satisfaction by using feedback, insights, and usage trends to find opportunities for continuous improvement and greater customer success.
• Deliver positive customer outcomes by collaborating with internal teams to resolve challenges, remove barriers, and provide a responsive and professional service.
• Support the growth of the territory by progressing opportunities, managing quotations and trials, and converting customer interest into measurable business results.
• Ensure accurate and efficient commercial processes that contribute to operational excellence, revenue reconciliation, and a positive customer experience.

Requirements

• Passionate and experienced in delivering exceptional customer experiences and have experience in an account management role.
• Experienced in building trusted relationships in complex organisations that drive long-term customer success.
• Adept at tackling problems, advising outcomes, and partnering constructively to deliver solutions aligned with customer and business objectives.
• Confident navigating change and adapting your approach to support evolving customer and organisational priorities.
• An effective communicator who can build credibility and manage customer information accurately and efficiently.
• Able to handle conflicting priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Confident using Microsoft Office tools, particularly Excel, to handle information, produce reports, and support decision-making.

Skills

• Customer relationship management
• Commercial awareness
• Operational excellence
• Microsoft Office
• Excel

Location

• Remote
• Hybrid

Work Type

• Permanent
• Full-time

Experience Level

• Account Executive
• Account Manager

Salary/Compensations

• £32,880 - £47,500

Benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

About the Company

• Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement.
• Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965.
• Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
• Our guaranteed independence means we’re free to: Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term – experimenting, taking risks, and investing in new ideas.

Equal Opportunity

• We’re a Disability Confident Employer (Level 1).
• We’re committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging.
• We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.