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About the Role

As a Deputy Manager, you will support the Store Manager in leading the team, driving commercial performance, and maintaining high operational standards. You will be a role model, motivating and coaching the team, and ensuring smooth operations. Your mission is to deliver exceptional service, spark conversations, and assist customers with their shopping needs, while also ensuring the store is well-stocked, tidy, safe, and welcoming.

Responsibilities

Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
Take ownership of key operational areas such as stock management, merchandising, and compliance.
Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
Coach and develop team members, providing feedback and support to help them grow.
Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
Support recruitment, onboarding, and training of new team members.
Monitor store performance and contribute ideas to improve sales and efficiency.
Ensure health & safety, cash handling, and loss prevention procedures are followed.
Foster a positive, inclusive, and high-performing team culture.

Requirements

Experience in a supervisory or team leadership role within retail or customer service.
Strong communication and interpersonal skills.
Confident in leading a team and making decisions.
Organised and able to manage multiple priorities.
Customer-focused with a passion for delivering great service.
Flexible and reliable, with a hands-on approach.
Experience in a high-volume or value retail environment.
Familiarity with retail systems and reporting tools.
Experience supporting recruitment, training, or performance management.

Skills

Communication
Interpersonal skills
Leadership
Decision making
Organization
Customer service
Flexibility
Reliability
Retail systems
Reporting tools

Work Type

18 hour contract

Benefits

25% Colleague Discount
Exclusive Double Discount days
MyWorks - Access exclusive online discounts
Enhanced maternity, paternity and adoption pay
33 days holiday, including bank holidays
Holiday allowance increases with long service
Can-Do Academy - Access to further training and development
Stream - Claim early access to 50% of your wages as you earn them
Share Scheme
24/7 support for you and your family through Retail Trust Charity
Healthcare Cash Plan
Long service awards
Pension
Life assurance
Cycle to Work scheme
Optional charity giving

About the Company

We inspire reading, learning, creativity and play.
Our Purpose: To inspire reading, learning, creativity and play.
Our Values: We are Crafty, Caring, Can-do.

Equal Opportunity

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
We’re proud to have an inclusive culture where everyone can feel able to be themselves.
Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.
We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this.
If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.