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About the Role
The Market Coordinator will ensure the health and expansion of Airbnb's supply in Europe, supporting the regional team in project execution and partner assistance. This role involves reactive account management, onboarding and optimizing hotel accounts, and deploying scale tactics for Tier 3 accounts.
Responsibilities
- Build, manage and expand partner relationships in Tier 3 markets.
- Provide white-glove support to Tier 1 accounts with content updates and troubleshooting.
- Assist Market Managers in onboarding Hotel Partners on Airbnb.
- Process KYC with hotel partners.
- Respond to hotel inquiries and provide timely, high-quality support.
- Implement strategies to manage and optimize the long tail of thousands of Hotels.
- Educate clients on product updates and cascade feedback to internal stakeholders.
- Leverage data to identify and pursue strategic growth opportunities.
- Develop and implement unique engagement projects using an entrepreneurial approach.
Requirements
- 3+ years of experience in account management or partner support.
- Personal assistants or background in hotel operations are encouraged to apply.
- 2+ years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritization skills.
- Ability to manage multiple accounts effectively.
- Proven experience working a book of business, driving engagement and growth through proactive account management.
- Highly goal-driven, with a strong bias for action and persistence.
- Excellent communication and presentation skills.
- Proficiency in CRM tools, particularly with leads and opportunities.
- Salesforce experience is a plus.
- Fluency in English is required.
- Additional languages are a strong plus.
Skills
- Account management
- Partner support
- Time management
- Prioritization
- CRM tools
- Salesforce
- Communication
- Presentation skills
- Data analysis
- Project management
Location
- Europe
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- €58.000—€68.000 EUR
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
About the Company
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact.
- Simplicity is at the core of our products.
- We pride ourselves on delivering the smoothest and most intuitive hotel booking experience.
- For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting.
- We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.
Equal Opportunity
- Airbnb is committed to working with the broadest talent pool possible.
- We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
- All qualified individuals are encouraged to apply.