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About the Role
As a Global Operations Centre Controller at Securitas, you’ll monitor systems and be at the heart of protecting people, property, and critical information globally. Your role supports business-critical operations while upholding integrity, vigilance, and professionalism in a fast-paced, high-responsibility environment.
Responsibilities
- Alarm and CCTV monitoring of all global offices and events
- Assessing incidents calmly and effectively, escalating and coordinating responses in line with procedures
- Professionally, quickly and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, protesters, harassment/assault (onsite and offsite), elevator entrapment, fire, unauthorised access and many more incidents
- Ensuring compliance with operational, regulatory, and client-specific security processes
- Supporting emergency and business-continuity protocols, including incident management, evacuations, and critical response coordination
- Maintaining constant vigilance, accurately recording incidents, and proactively reducing risk and disruption
- Completing detailed logs, reports, and handovers to ensure clear communication and continuity between shifts
Requirements
- Previous experience within a control room, SOC, or operational security environment is essential
- A valid CCTV Licence is required, or the willingness and ability to obtain one
- Advanced IT proficiency with a high level of competence across security technologies, reporting systems, and Microsoft Office applications
- Demonstrated experience in incident management, including response, reporting and appropriate escalation
- Proven ability to remain calm and effective in high-pressure situations, with strong decision making skills
- Excellent situational awareness, with the ability to assess risks and respond proactively
- Strong situational awareness, with the ability to assess risk and respond effectively to incidents
- Excellent communication skills, with a very high standard of written and spoken English and confidence liaising with internal teams and external stakeholders
- Flexibility to work a rotating shift pattern, including days, nights, weekends, and bank holidays
- The right to work in the UK, with the ability to meet relevant screening and vetting requirements
Skills
- IT proficiency
- Security technologies
- Reporting systems
- Microsoft Office applications
- Incident management
- Decision making
- Situational awareness
- Risk assessment
- Communication skills
- Written English
- Spoken English
Location
- London
Work Type
- Site Based
- 42 hours per week
Experience Level
- Grade: 3.1 Site Based
Salary/Compensations
- £19.60 Per Hour
Benefits
- Learning and Development opportunities
- Mentorship
- Big brand discounts
- Give back schemes
- STRIVE– Securitas Perks
- Dental Plans
- HSF Health Plan
- Cycle to Work
- Specsavers discounts
- WeCare - 24/7 online GP, mental health support service, get fit programme
- Toothfairy - Online access to advice and guidance from UK Dentists
- Pension Plan
- Payroll ISA
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit
About the Company
- Securitas operates globally with over 336,000 colleagues.
- Our values are Integrity, Vigilance and Helpfulness.
- Our People Promise includes Opportunity, People, and Purpose.
- We believe in your future, not just your past.
- We offer a career built on trust, respect, and progress.
Equal Opportunity
- We are an inclusive employer, proud of our Level 2 Disability Confident status.
- We will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application.
- We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant.
- We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.