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About the Role

CrowdStrike is seeking a Renewals Account Manager to partner with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue. This role involves producing and presenting compelling customer proposals, ensuring timely contract renewals and accurate quoting. The Renewals Account Manager will collaborate with Sales, Business Value Consultants, and others to support pricing uplifts, position new module upsells, and ensure entitlement aligns with actual usage.

Responsibilities

Work with Sales Operations/Finance/Deal Desk to validate ACV categories and account ARR in Salesforce.com, escalating complex scenarios.
Research customer license purchase and renewal history to make recommendations.
Gather requirements from Sales/Partners/Customer for renewal, expansion, and upsell opportunities, understanding co-term/true-up calculations and quoting.
Serve as a trusted resource for Sales regarding Sales Process and CrowdStrike's Pricing & Packaging policies.
Build proposals, price, and discount the product portfolio.
Calculate and validate complex quoting scenarios including multidate co-terms, staggered deployments, and module/feature upgrades with product dependencies, securing necessary internal approvals.
Assist with qualifying the decision maker, buying process, budget, and timeframe.
Deliver validated renewal quotes to Partner/Customers 90-120 days in advance of expiration.
Consult existing customers to provide feedback to Product teams on new feature requests and product enhancements.
Provide high-touch customer service, including escalation and coordination of support issues.
Mitigate churn risk by protecting ARR and avoiding surprises, identifying at-risk renewals, and creating Call to Action with the appropriate account team.

Requirements

3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success.
Relevant industry experience: High Tech, SaaS, Cybersecurity preferred.
Bachelor's degree from an accredited college or university or relevant experience.
Previous experience managing SaaS Subscription renewals process ideal.
Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred.
Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick).
SFDC Report building and Opportunity/Contract management experience.
Experience managing forecasts in Clari preferred but not required.
Ability to balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
Tech savvy and excited to work in a fast-paced environment.
Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings.
Ability to work independently or in a team environment.
Extreme attention to detail and highly organized.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Skills

Salesforce.com
Salesforce CPQ (SteelBrick)
MS Excel
AI technologies

Location

Remote

Work Type

Full-time

Experience Level

3+ years

Education Level

Bachelor's degree

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

About the Company

CrowdStrike is a global leader in cybersecurity, protecting people, processes, and technologies that drive modern organizations.
Our mission is to stop breaches, and we have redefined modern security with the world’s most advanced AI-native platform.
We work on large-scale distributed systems, processing almost 3 trillion events per day with growing traffic.
Our customers span all industries, relying on CrowdStrike to keep their businesses running, communities safe, and lives moving forward.
We are a mission-driven company leveraging AI to transform the way we work.
CrowdStrikers drive their careers through flexibility and autonomy, contributing to a culture of responsible AI adoption, experimentation, and innovation.
We use an AI-first mindset as a force multiplier to accelerate execution, build expertise, uncover insights, and solve complex problems.
We are looking for talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other.

Equal Opportunity

CrowdStrike is proud to be an equal opportunity employer.
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.
The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.
We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.