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About the Role

This role is perfect for someone who thrives in a fast-paced environment, has a keen eye for detail, enjoys working with data and systems, and is passionate about delivering outstanding support to both customers and internal stakeholders. If you're analytical, customer-focused, and committed to maintaining excellence in account management and data integrity, we'd love to hear from you. As an Account Support Specialist, you'll play a key role in supporting the accuracy and integrity of customer account information while helping our Customer Care team deliver seamless service experiences.

Responsibilities

Maintaining the integrity and accuracy of owner, trial member, and house account transactions within IRIS
Coordinating system updates and changes with the IRIS Support Team
Conducting credit and housekeeping audits to ensure compliance and accuracy
Managing and supporting Customer Care mailboxes
Monitoring daily transactional reports and investigating or escalating discrepancies where required
Supporting payment processing, account adjustments, refunds, and reconciliations
Ensuring audit trails are maintained and all account adjustments are appropriately documented
Reviewing accounts impacted by ownership changes, upgrades, transfers, rescissions, or account restructures
Assisting with reporting requirements, including BRIO reports and account analysis
Identifying opportunities to improve processes, controls, and customer outcomes
Collaborating with teams across Customer Care, Owner Services, Consumer Finance, Sales, Marketing, Resorts, and Hotels
Delivering exceptional service through our CARE and Lead with Heart philosophies

Requirements

Experience in customer care, account support, administration, finance operations, or a similar role
Strong attention to detail and a commitment to data accuracy
Experience managing reconciliations, account investigations, or transactional processes
Advanced administrative and organizational skills with the ability to manage competing priorities
Strong verbal and written communication skills
Proficiency in Microsoft Excel and Outlook
Confidence working with reports, spreadsheets, and system-generated data
The ability to identify discrepancies, investigate issues, and recommend solutions
A strong understanding of confidentiality and handling sensitive customer information

Skills

Microsoft Excel
Microsoft Outlook
Customer Care
Account Support
Administration
Finance Operations
Data Accuracy
Reconciliations
Account Investigations
Transactional Processes
Communication Skills
Problem-Solving
Confidentiality
Report Analysis

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Benefits

Employee benefits
Travel discounts

About the Company

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
At Travel + Leisure Co., you’ll be part of a global organization where your work directly supports unforgettable vacation experiences for our owners and members.
We offer opportunities for professional development and career growth.
We offer recognition programs that celebrate success.
We offer a culture built on inclusion, teamwork, integrity, and putting people first.
Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.

Equal Opportunity

Travel + Leisure Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.