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About the Role
Gigs for Work is Gigs' enterprise offering, focused on providing businesses with world-class connectivity for their employees. This role is responsible for the commercial success of enterprise accounts, ensuring successful launches, rapid growth, and long-term retention. It's a high-ownership, relationship-driven position at the intersection of commercial, product, and operations, managing a portfolio of enterprise accounts from launch through expansion and renewal.
Responsibilities
- Own the number: Drive Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR) across the GfW account portfolio.
- Proactively identify expansion opportunities, including new employee cohorts, geographies, and use cases.
- Confidently manage renewal conversations and know when to escalate or close independently.
- Track and manage account adoption rates, seat growth, and health signals to proactively address potential issues.
- Define and maintain standards for healthy GfW accounts across the portfolio.
- Maintain executive-level relationships (VP IT, CIO, CTO, CPO, Head of Procurement) and operational contacts.
- Conduct strategic business reviews that are more than transactional.
- Serve as the primary point of contact for enterprise stakeholders.
- Become an expert in the GfW product and its performance tracking.
- Gather feedback on feature gaps, deployment friction, and new use cases from accounts.
- Provide commercial context and specificity to the product team regarding account feedback.
- Contribute to shaping the future development of GfW.
Requirements
- 5–8 years in enterprise account management, strategic partnerships, or customer success, ideally in B2B SaaS, HR tech, managed mobility, or enterprise connectivity.
- Demonstrated experience holding personal NRR, ARR, or renewal targets.
- Comfortable managing relationships with multiple senior buyers across different functions in large organizations (HR, IT, Procurement, Finance, C-suite).
- Sufficient technical understanding of enterprise connectivity deployments to build credibility with IT and procurement buyers.
- Ability to communicate clearly and structure external communications, including executive updates and business reviews.
- An AI-native working style, defaulting to AI for account research, preparation, reporting, and communications.
- Comfortable operating without a pre-defined playbook and building infrastructure as needed in a fast-paced environment.
- Genuine curiosity about the product and how it works, beyond its basic functions.
Skills
- Commercial ownership
- Account management
- Strategic partnerships
- Customer success
- Relationship management
- Product expertise
- Communication
- AI utilization
- Problem-solving
- Adaptability
Location
- US
- Europe
Work Type
- Hybrid
- Occasional travel
Experience Level
- 5-8 years
Salary/Compensations
- US: $155,000 - $185,000 basic
- UK: £80,000 - £95,000 basic
Benefits
- Competitive compensation
- Stock options
- Home office/work setup stipends
- Learning and development budget
- Free phone and international data plan
About the Company
- Gigs is building the operating system for mobile services, enabling tech companies to embed global connectivity into their products.
- The platform automates provisioning and simplifies telecom complexity for businesses.
- The team consists of approximately 150 people across the US and Europe.
- The company has secured nearly $100 million in funding from investors including Ribbit Capital, Google, and Y Combinator.
- Gigs is described as one of the fastest-growing tech companies, with employees from companies like Stripe, Airbnb, and Shopify.
- The company is focused on tackling deep technical and regulatory challenges in the telecom space.
- Gigs values curiosity, creativity, and the opportunity to shape the future of telecom.
- Core values include leaning into challenges, speed, ownership, customer obsession, comfort with ambiguity, and a first-principles approach.
- The company values in-person collaboration and has a culture designed around building ideas, decisions, and relationships through meaningful time together.
- Gigs supports flexibility, with some focused work possible remotely, but expects regular time in hubs and occasional travel.