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About the Role

This Event and Commercial Operations Executive role supports the delivery and execution of sponsor and exhibitor contracts, ensuring seamless customer experiences while supporting revenue growth. The role focuses on enabling sales teams, optimizing customer onboarding, and driving retention through proactive engagement.

Responsibilities

• Create, manage and enhance the sales inventory to support sales revenue targets.
• Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle.
• Develop and maintain client resources, including supplier database, exhibitor manual, onsite documentation, floor plans, FAQs, and health and safety & sustainability practices.
• Support the operational delivery of sponsorship agreements and execution of the exhibit floor.
• Manage branded assets, including collating requirements, placing orders, and overseeing deliveries.
• Work with Head of Ops to manage the commercial ops budget and maintain profit margins.
• Identify upsell and cross-sell opportunities in collaboration with sales teams.
• Coordinate with wider event ops team members to resolve client issues.
• Support on core deliverables such as signage and catering.
• Attend and support other shows within fintech and Informa festivals.

Requirements

• Ideally at least 3 years working within the exhibition or conference industry.
• Ability to work in a high-performing, fast-paced environment.
• Works well within a team.
• Self-motivated, accountable and sets own goals.
• Efficient, pragmatic and detail-oriented.
• Superior organisation and prioritisation skills.
• Good communication skills and great customer service.
• Patient, calm and composed under pressure.
• Flexible, open-minded and adaptable.
• Office attendance is essential (current pattern is 3 days a week, subject to change).
• Alternative work hours will be required as necessary to support shows across different time zones.

Skills

• Customer-Centric Mindset
• Communication Skills
• Organization
• Project management
• Multitasking capabilities
• Problem-Solving
• Collaboration
• Adaptability
• Professional Fluency in Spanish (preferred)

Location

• 605 3rd Ave, New York
• Fort Lauderdale, Florida

Work Type

• In-person
• Remote
• Hybrid

Experience Level

• 3+ years in exhibition or conference industry

Salary/Compensations

• $60,000 - $70,000

Benefits

• Welcoming culture with in-person and online social events.
• Charity day and colleague groups/networks.
• Up to four days per year to volunteer with charity match funding.
• Bespoke training and learning, mentoring platforms, and on-demand access to LinkedIn Learning courses.
• Support for internal job moves.
• 15 days PTO rising to 20 after three years and 25 after six years.
• 10 national holidays.
• Birthday leave day.
• Up to four weeks per year to work remotely.
• 401k match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee Stock Purchase Plan (ESPP) offering company shares at a minimum 15% discount.
• Employee Assistance Program (EAP) assistance.
• Mental health first aiders.
• Free access to a wellness app.
• Global awards and kudos programs for recognition.
• Opportunity to collaborate with international teams.

About the Company

• Part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries.
• Member of the FTSE 100.
• Purpose: to connect customers to information and people that help them know more, do more and be more.
• Runs approximately 800 events annually, creates digital platforms with engaging news and information content, and operates professional development programs.

Equal Opportunity

• Informa champions energy and ambition, looking for colleagues who will roll their sleeves up and help make things happen.
• Encourages applications even if candidates don't meet every single skill and experience listed.
• Provides reasonable adjustments or accommodations for the hiring process and position upon request.
• Offers inclusive experiences and environments where all perspectives and backgrounds are welcomed.
• Formally an Equal Opportunities Employer, basing decisions on relevant qualifications and merit without discrimination.
• Provides information on how personal data is handled upon application.