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About the Role

As a Sales Assistant, you are the face of our brand on the shop floor, acting as a brand ambassador. Your mission is to deliver exceptional service, spark conversations, and assist customers with their shopping needs, whether they are discovering new products or finding the perfect gift. Proactively approaching and engaging with customers is essential, as is maintaining store standards, operating tills, and supporting the team to meet store targets.

Responsibilities

Proactively approach and engage with customers, start friendly conversations to understand their needs, and make helpful recommendations.
Deliver a friendly, knowledgeable, and consistently amazing customer experience.
Stay informed about products, promotions, and services to assist customers.
Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
Operate tills accurately and handle transactions with care.
Support with deliveries, stockroom organization, and product availability.
Follow all operational procedures, including health and safety and loss prevention.
Work collaboratively with the team to meet store targets and KPIs.
Act as a brand ambassador, being positive, professional, and passionate.
Open and close the store securely (as a Keyholder).
Complete end-of-day procedures accurately (as a Keyholder).
Support colleagues and respond to customer or operational issues (as a Keyholder).

Requirements

Willingness and ability to proactively approach customers, start conversations, understand needs, and make recommendations.
Passion for creating a brilliant customer experience.
Supportive team player with a positive, can-do attitude.
Reliable, punctual, and able to work a variety of shifts.
Comfortable learning to use tills and handle transactions accurately.
Ability to stay organised and contribute positively in a busy, fast-paced store environment.
Previous experience in retail, customer service, or hospitality is helpful but not essential.
Must be aged 18 or over to be trained as a Keyholder.

Skills

Customer service
Sales
Merchandising
Stock management
Cash handling
Teamwork
Communication

Location

Onsite

Work Type

Temporary Contract
Full-time

Experience Level

Entry Level

Benefits

25% Colleague Discount
Exclusive Double Discount days
Access to exclusive online discounts
Enhanced maternity, paternity, and adoption pay
28 days holiday including bank holidays (33 days for Deputy and Store Managers)
Access to further training and development
Early access to 50% of earned wages
Share Scheme
24/7 support for you and your family through Employee Assistance Programme
Healthcare Cash Plan
Long service awards
Pension
Life assurance
Cycle to Work scheme
Optional charity giving
Enhanced rate of pay for Keyholder responsibilities

About the Company

The Works inspires reading, learning, creativity, and play.
Our purpose is to inspire reading, learning, creativity and play.
Our values are: Crafty, Caring, and Can-do.
We are committed to promoting diversity, inclusion, and reasonable adjustments.
We have an inclusive culture where everyone can feel able to be themselves.
Our roles are open to everyone, and we particularly welcome applications from under-represented people and communities.

Equal Opportunity

Promoting Diversity, Inclusion, and Reasonable Adjustments.
We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this.
If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.